Virtual Assistant, Subject Matter Expert, Technical SupportVirtual Assistant, Subject Matter Expert, Technical Support
Miguel
ID Verified$650
per month
($4/hour)
Profile Description
I'm a Subject Matter Expert and Technical Support Professional with 6+ years of experience turning frontline problems into lasting process improvements by applying my IT knowledge to operational challenges. As the primary escalation point for customer service teams, I identify root causes behind recurring issues, build solutions using my technical and systems knowledge, and translate them into documented processes, coaching, and quality improvements that raise team performance. I combine a techn...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Subject Matter Expert
Creathink Solutions
Mar 2023 - Jul 2026
Job Responsibilities:
Supported my team by providing information needed for escalation management as well trained new agents while also provided routine task audits and SLA checks for quality assurance and client satisfaction
IT Assistant Administrator
Bigfish Foods Corp
Mar 2020 - Mar 2023
Job Responsibilities:
Ensured all technical issues regarding hardware, software, and network are being resolved in a timely and accurate manner. Resolving financial report issues incase data is not balanced out.
Quick Stats
Education
Bachelor's Degree
Pilar College
2012 - 2016