Miguel

Virtual Assistant, Subject Matter Expert, Technical Support

Miguel

ID Verified
650/mo
Zamboanga City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I'm a Subject Matter Expert and Technical Support Professional with 6+ years of experience turning frontline problems into lasting process improvements by applying my IT knowledge to operational challenges. As the primary escalation point for customer service teams, I identify root causes behind recurring issues, build solutions using my technical and systems knowledge, and translate them into documented processes, coaching, and quality improvements that raise team performance. I combine a techn...

Top Skills

Adobe Photoshop · 10 yearsData Entry · 10 yearsDesign Systems · 10 yearsMySQL · 10 yearsPrototyping · 10 years

Skills & Expertise

Content & Writing

Technical WritingBeginner

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Technical SupportAdvanced
Email SupportAdvanced

Data & Analytics

SQLExpert
Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Data VisualizationBeginner

Design & Creative

Design SystemsExpert
PrototypingExpert
Adobe PhotoshopExpert
Logo DesignAdvanced
Video EditingAdvanced
CanvaIntermediate
3D ModelingIntermediate

E-commerce & Marketplace

Inventory ManagementIntermediate

Finance & Accounting

SageAdvanced
BookkeepingAdvanced
Financial ReportingAdvanced

Human Resources

SOP WritingAdvanced

Software Development

MySQLExpert
Java (Spring Boot)Advanced
PHP (Laravel)Advanced
JavaScript (ES6+)Advanced
HTML5/CSS3Advanced
FlutterIntermediate
Kotlin (Android)Intermediate
WixIntermediate
WordPress DeveloperIntermediate

Specialized Skills

Coaching & MentoringAdvanced
Technical TrainingIntermediate
Corporate TrainingIntermediate

Virtual Assistance & Admin

Data EntryExpert
Research & Information GatheringExpert
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationIntermediate
NotionIntermediate

Work Experience

Subject Matter Expert

Creathink Solutions

Mar 2023 - Jul 2026

Key Achievements:

Supported my team by providing information needed for escalation management as well trained new agents while also provided routine task audits and SLA checks for quality assurance and client satisfaction

Technical SupportGoogle Sheets (Advanced)Email SupportLive Chat SupportExcel (Advanced)Inventory ManagementTechnical TrainingCorporate TrainingCoaching & MentoringDocument ManagementEmail ManagementCalendar ManagementResearch & Information GatheringNotionMeeting Coordination

IT Assistant Administrator

Bigfish Foods Corp

Mar 2020 - Mar 2023

Key Achievements:

Ensured all technical issues regarding hardware, software, and network are being resolved in a timely and accurate manner. Resolving financial report issues incase data is not balanced out.

Technical SupportDesign SystemsAdobe PhotoshopSQLFinancial ReportingBookkeepingSageMySQLPHP (Laravel)Technical TrainingMeeting CoordinationLogo Design

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Pilar College

2012 - 2016