Cindy

Team Leader | Virtual Assistant

Cindy

1,300/mo
Pasig City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Team Leader and Virtual Assistant with a strong background in customer service, team management, CRM workflows, and administrative support. I help businesses stay organized, improve daily operations, and deliver excellent customer experiences.

Top Skills

Calendar Management · 10 yearsData Entry · 10 yearsDocument Management · 10 yearsEmail Management · 10 yearsEmail Support · 10 years

Skills & Expertise

AI & Automation

Workflow AutomationExpert
GitHub CopilotAdvanced
Copy.aiAdvanced
Google Vertex AIAdvanced

Content & Writing

CopywritingExpert
Creative WritingExpert
Email CopywritingExpert
ScriptwritingExpert
ContentfulBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Social Media SupportExpert
ZendeskExpert
Lead ManagementBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIAdvanced

Design & Creative

Adobe PhotoshopExpert
Adobe IllustratorExpert
CanvaExpert
Social Media GraphicsExpert
Presentation DesignExpert
CapCutExpert
Video EditingExpert
User ResearchAdvanced
Logo DesignAdvanced
Adobe Premiere ProAdvanced
Final Cut ProAdvanced

E-commerce & Marketplace

ShopifyExpert
Order ProcessingExpert
Order FulfillmentExpert
Shopify PlusExpert
TikTok ShopExpert
Facebook MarketplaceExpert
Amazon FBAAdvanced
EtsyAdvanced
eBayAdvanced

Sales & Business Development

Proposal WritingExpert
NegotiationExpert
Account ManagementExpert
Sales PresentationsAdvanced
SalesforceAdvanced
Zoho CRMAdvanced

Specialized Skills

Employee RelationsExpert
Performance ManagementExpert
OnboardingExpert
Corporate TrainingExpert
Language TeachingExpert
Technical TrainingExpert
Coaching & MentoringExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Data EntryExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
Research & Information GatheringExpert
CalendlyExpert
Travel PlanningAdvanced
Monday.comIntermediate

Work Experience

Team Leader

Concentrix

Feb 2022 - Sep 2026

Key Achievements:

As a Team Leader, I successfully managed and supported a team in achieving performance targets while maintaining high standards of customer service and operational efficiency. I monitored key performance indicators, provided regular coaching and feedback, and developed action plans to improve individual and team performance.

Technical SupportEmail SupportPhone SupportTicket ManagementLead ManagementExcel (Advanced)Power BIZendeskGoogle Sheets (Advanced)ShopifyOrder FulfillmentNegotiationAccount ManagementProposal WritingEmployee RelationsPerformance ManagementOnboardingCorporate TrainingTechnical TrainingCalendar ManagementCoaching & MentoringEmail ManagementDocument ManagementMeeting CoordinationExecutive Assistant ServicesPersonal Assistant Services

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

University of the East

2012 - 2015