Virtual Assistant

May-An

800/mo
Montalban, Rizal, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have several years of experience in customer service, sales and retention, and learning and development. I previously worked as a Learning Specialist, where I handled training, coaching, and creating learning materials and modules. I also have experience supporting healthcare and financial accounts and currently have experience in sales and customer retention. Throughout my career, I’ve worked with different tools and platforms such as Shopify, UltraCart, Recharge, ShipBob, Intercom, Aircall,...

Top Skills

Phone Support · 4 yearsEmail Support · 3 yearsGoogle Sheets (Advanced) · 3 yearsIntercom · 3 yearsLive Chat Support · 3 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
Live Chat SupportAdvanced
IntercomAdvanced
LiveChatAdvanced
Lead ManagementIntermediate

Specialized Skills

Corporate TrainingIntermediate
Coaching & MentoringIntermediate

E-commerce & Marketplace

ShopifyBeginner
Order FulfillmentBeginner

Design & Creative

CanvaBeginner

Data & Analytics

Google Sheets (Advanced)Advanced

Work Experience

Retention and Sales Specialist

ECX

Mar 2026 - Present

Phone SupportEmail SupportIntercomShopifyGoogle Sheets (Advanced)Order Fulfillment

Learning Speacialist

Telus Digital Philippines

Oct 2023 - Mar 2026

Corporate TrainingEmail SupportIntercomCoaching & MentoringCanvaLive Chat SupportLiveChatGoogle Sheets (Advanced)Lead Management

Customer Service Representative II

Telus Digital

Oct 2022 - Oct 2023

Phone SupportOrder Fulfillment

Customer Support

24/7 AI

Jan 2021 - Sep 2021

Phone Support

Quick Stats

Age29 years
English LevelConversational
ID VerificationNot verified

Education

Bachelor's Degree

Colegio De Montalban

2017 - 2021