Virtual AssistantVirtual Assistant

**My Background & Value:** Prior to this role, I worked as a Process Trainer for a telecommunications customer service team (Verizon). In that position, my primary focus was helping customers understand and maximize their services. One of my proudest professional moments was leading an initiative to retain loyal customers, where I managed complex concerns and significantly improved customer satisfaction. I leverage tools like Google Workspace and Excel to track performance, analyze trends, and t... See more