Lead Generation & Customer Service Pro | Executive AssistantLead Generation & Customer Service Pro | Executive Assistant
Janet
$1,700
per month
($10/hour)
Profile Description
Customer service and executive assistant professional with experience in supporting logistics operations, client communication, and administrative coordination. I am skilled in managing inquiries, scheduling appointments, handling inbox correspondence, and maintaining organized workflows to ensure smooth day-to-day operations. I have expertise in logistics support, including shipment coordination, document tracking, dispatch assistance, and communication with clients and stakeholders. Additiona...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
Specialized Skills
Marketing & Growth
Sales & Business Development
Design & Creative
Work Experience
Lead Generation & Outreach Support
Gao Tek Inc.
Nov 2025 - Present
Job Responsibilities:
- Generated and qualified leads through structured cold outreach campaigns - Improved follow-up consistency, increasing engagement with prospects - Maintained organized CRM data, ensuring accurate tracking of leads and communications - Contributed to appointment setting and pipeline growth through consistent outreach efforts
Executive Assistant / Virtual Assistant
Dallas Pets Alive-USA
Jan 2025 - Present
Job Responsibilities:
- Streamlined scheduling and inbox management, improving response time and organization - Supported leadership by managing calendars and prioritizing tasks effectively - Enhanced document and file organization systems for easier access and workflow efficiency
Customer Support, Executive Assistant & Logistics Operations
Cargolog EA Limited
Jul 2016 - Jan 2025
Job Responsibilities:
- Managed and monitored 300+ monthly shipments, maintaining 95%+ SLA compliance - Reduced operational delays by 25% through proactive coordination and follow-ups - Handled 120+ weekly client inquiries while maintaining 98%+ customer satisfaction - Improved communication efficiency between stakeholders, reducing response delays - Maintained accurate and organized CRM data, improving reporting and o...
Quick Stats
Certifications
Education
Bachelor's Degree
Management University Of Africa
2026 - present
Associate's Degree
Kenya Institute of Management
2023 - 2025
Certificate
Freight Forwarding Practicing Certificate
2022 - 2023
Certificate
Kenya Institute of Management
2021 - 2022