Customer Service Specialist, Team LeaderCustomer Service Specialist, Team Leader
Charisma
$800
per month
($5/hour)
Profile Description
As a proactive self-driven professional, I bring over 5 years of experience in delivering exceptional client and customer services as a supervisor and a representative in the Western Region. I excel in sales offering, providing clear and comprehensive communication to effectively meet and exceed company objectives. I continuously received several recognitions throughout my career. My results-oriented and solution focused approach consistently aims to surpass organizational standards.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Sales and Service Expert
GoGoGrandparent
Jan 2026 - Sep 2026
Job Responsibilities:
*Increased sales targets by developing and maintaining strong relationships with new and existing customers. *Built positive relationships with customers through proactive follow up after each interaction. *Monitored incoming customer calls, providing prompt responses to inquiries. *Addressed customer queries, delivering accurate information on product specifications and uses. *Updated internal d...
Team Leader/ Supervisor
VXI Global Solutions
Oct 2021 - Sep 2025
Job Responsibilities:
*Supervised a team of 20-25 customer service agents supporting telecommunications clients across mobile, internet, and technical services. * Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members. * Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members. * Compiled reports on team perfor...
Subject Matter Expert
VXI Global Solutions
Aug 2021 - Oct 2021
Job Responsibilities:
*Collaborate with Quality Analysts and Team Leaders to identify trends and provide solutions for process gaps. *Served as the primary escalation point for complex concerns in sales, telecommunications services, and technical troubleshooting, supporting agents in real time. *Delivered training on product knowledge, telco systems (e.g., mobile plans, internet services), technical processes, and cust...
Account Associate
VXI Global Solution
Nov 2020 - Aug 2021
Job Responsibilities:
*Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention *Built rapport with customers through courteous and professional communications. *Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. *Managed high-stress situations effectively, maintaining professionalism under pressure while resolving dispu...
Research Associate
SSI Dynata
Aug 2020 - Oct 2020
Job Responsibilities:
*Collected large volumes of high-accuracy data to support research objectives. *Coordinated research findings from external researchers and laboratories, enhancing outcome validity and expanding project influence. *Maintained accurate records of all research activities and generated weekly progress reports. *Analyzed survey responses and identified key themes that could be used for further explora...
Quick Stats
Education
Bachelor's Degree
University of Southeastern Philippines
2012 - 2016