Sales/Business Development RepresentativeSales/Business Development Representative

Key Achievements:

• Conduct outbound prospecting through cold calls, emails, and LinkedIn • Research companies and identify key decision-makers • Qualify prospects and identify business needs and challenges • Present Concannon’s AI strategy and AI roadmap services • Use probing questions to uncover process and efficiency opportunities • Handle objections and determine prospect fit • Book qualified meetings and follow up with warm leads and no-shows • Confirm meetings, update CRM records, review calls, and apply coaching feedback

Key Achievements:

• Generated and qualified leads through targeted outbound email campaigns and prospecting tools • Built and maintained high-quality prospect lists aligned with ideal customer profiles across multiple industries • Conducted cold outreach and follow-ups to engage potential clients and generate interest in marketing solutions • Scheduled product demos and meetings for sales and marketing teams • Maintained accurate CRM data to ensure organized pipeline tracking and reporting • Collaborated with internal teams to refine messaging, targeting, and conversion strategies • Supported campaigns involving landing pages, paid advertising, and marketing automation tools

Key Achievements:

• Monitored and evaluated team performance to ensure quality standards and service level agreements were met • Conducted audits and provided feedback to improve agent performance and customer experience • Led and coached team members to achieve operational targets and KPIs • Assisted in training new hires and developing onboarding materials • Analyzed performance data to identify trends and improvement opportunities • Coordinated with operations and support teams to enhance workflow efficiency