Maraih

Virtual Assistant

Maraih

ID Verified
1,300/mo
Rizal, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Need someone who can take work off your plate and get things done? I’m a results-driven BPO professional with 7+ years of experience in customer service, sales, training, quality assurance, and administrative support. I’ve worked in fast-paced environments where attention to detail, communication, problem-solving, and the ability to work independently are essential. As a BPO Trainer and Quality Audit Specialist, I manage training classes, evaluate performance, provide coaching, prepare reports,...

Top Skills

Account Management · <1 yearAdobe Photoshop · <1 yearAmazon FBA · <1 yearAsana · <1 yearB2B Sales · <1 year

Skills & Expertise

Content & Writing

Email CopywritingBeginner
Editorial Calendar ManagementBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
ZendeskBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Power BIBeginner
Data VisualizationBeginner
Google Sheets (Advanced)Beginner
Statistical AnalysisBeginner
Data MiningBeginner

Design & Creative

Design SystemsBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Logo DesignBeginner
Social Media GraphicsBeginner
Presentation DesignBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

ShopifyBeginner
eBayBeginner
Amazon FBABeginner
TikTok ShopBeginner
EtsyBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order FulfillmentBeginner
DropshippingBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Content MarketingBeginner
Google AdsBeginner
LinkedIn AdsBeginner
Pinterest AdsBeginner
Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
Content StrategyBeginner
Community ManagementBeginner
TikTok GrowthBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Proposal WritingBeginner
Linkedin OutreachBeginner
B2C SalesBeginner
Cold CallingBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
ZoomInfoBeginner

Specialized Skills

Contract ReviewBeginner
Terms & ConditionsBeginner
Paralegal ServicesBeginner
OnboardingBeginner
Performance ManagementBeginner
Employee RelationsBeginner
Compensation & BenefitsBeginner
Online Course CreationBeginner
Corporate TrainingBeginner
Technical TrainingBeginner
Curriculum DevelopmentBeginner
Language TeachingBeginner
Coaching & MentoringBeginner
Telehealth SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Meeting CoordinationBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
ClickUpBeginner
JiraBeginner
TrelloBeginner

Work Experience

Trainer & Quality Assurance Specialist

Microsourcing

Jul 2024 - Present

Key Achievements:

acilitate engaging training sessions and provide tailored support to learners with diverse personalities and comprehension levels. • Deliver targeted coaching, constructive feedback, and strategic guidance to ensure trainees implement processes effectively. • Conduct quality audits and performance reviews to identify operational enhancements.

Email CopywritingPhone SupportEmail SupportLead ManagementEditorial Calendar ManagementLiveChatLive Chat SupportTicket ManagementTechnical SupportExcel (Advanced)Google Sheets (Advanced)Power BIStatistical AnalysisDesign SystemsData MiningData VisualizationCanvaLogo DesignPresentation DesignChatGPT for MarketingEmail MarketingCommunity ManagementAccount ManagementProposal WritingSales Funnel ManagementSales PresentationsContract ReviewOnboardingEmployee RelationsTerms & ConditionsPerformance ManagementOnline Course CreationCompensation & BenefitsCorporate TrainingLanguage TeachingTechnical TrainingCoaching & MentoringCurriculum DevelopmentData EntryCalendar ManagementExecutive Assistant ServicesResearch & Information GatheringEmail ManagementPersonal Assistant ServicesDocument ManagementMeeting CoordinationCalendly

Quick Stats

Age30 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified