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I hold a Bachelor of Education in Special Needs Education (English and Literature) from the University of Eldoret. My experience includes teaching, data entry, customer service, and editorial consultancy, developing my communication, organisational, data management, and problem-solving skills. I am adaptable, detail-oriented, accurate, creative and committed to teamwork. I have experience supporting diverse learners, managing records, preparing and editing educational content and assisting customers professionally. I am eager to learn, take initiative and contribute with professionalism, integrity, and dedication.

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I’m an executive assistant, virtual assistant, and insurance operations professional with a Bachelor of Commerce in Accounting, CPA training, and hands-on experience supporting U.S. insurance agency operations, executive teams, customers, and financial workflows. My background combines insurance operations, administrative support, customer service, accounting, research, and process coordination, allowing me to support both day-to-day tasks and the broader workflows that keep a business organized and moving. I have hands-on experience with EZLynx and insurance carrier systems, supporting policy administration, new business processing, renewals, policy downloads, client and policy records, documentation, account research, data cleanup, carrier communication, and follow-up across commercial and personal insurance. I also bring high-volume insurance customer service experience, handling 40–60 customer interactions per day while maintaining 90%+ customer satisfaction. Beyond insurance, I have experience managing calendars, email, travel, meetings, documentation, databases, client communication, vendor coordination, reporting, and administrative workflows, as well as financial tasks including invoicing, billing, reconciliations, credit accounts, payment processing, and financial records. I’m highly organized, detail-oriented, adaptable, and comfortable learning new systems and processes quickly. I take ownership of recurring work, follow through on outstanding items, handle sensitive information carefully, and look for ways to make workflows more efficient rather than simply completing tasks. I’m particularly interested in opportunities where I can become a dependable long-term resource and contribute beyond basic administrative support. Core areas: Insurance Operations | Executive & Virtual Assistance | Customer Support | Policy & Account Administration | Research & Data Organization | Accounting & Financial Administration | CRM & Workflow Management | Client & Carrier Communication | Process Improvement | Lead Follow-Up & Prospecting

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I am a dedicated customer support professional with 3 years of experience, including over 2 years working in a fast-paced BPO environment handling Finance and customer accounts. I enjoy helping people solve problems and explaining technical issues in a simple and clear way. I am skilled in handling calls, chats, and emails, troubleshooting issues, and staying calm and patient even with difficult customers. I have experience using CRM and ticketing tools, and I always focus on providing a positive customer experience. What makes me a great hire is that I am a fast learner, reliable, empathetic, and truly passionate about helping customers. I bring strong communication skills, a problem-solving mindset, and a commitment to getting the issue resolved the first time.

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Results-driven B2B sales and customer service professional with 10+ years of cross-industry experience spanning outbound sales, lead generation, appointment setting, and operations management. Proven track record includes generating 20,000+ B2B leads solo at 7th Growth Marketing and booking 100+ site visits through high-volume cold calling at Prime Waters Properties. Spent six-plus years as Customer Service and Operations Manager at PathEx Logistics Services, building strong skills in client relationship management, team coordination, and process efficiency. Background also includes banking experience at Wema Bank, Access Bank, and Sterling Bank, alongside broadcast media and mass communication training. Currently focused on remote appointment-setting, SDR, and virtual assistant roles, bringing a disciplined, target-driven approach and strong verbal and written communication skills to every client interaction. Comfortable working across CRMs, outreach tools, and AI-assisted workflows, with a growing parallel focus in AI model training and annotation work.

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Proficient in Google Workspace, digital communication suites, and task management systems and detail oriented.

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Administrative & Operations Support | Payroll | Accounting | Client Service | 6+ Years' Experience Administrative and Operations Support professional with 6+ years of experience supporting business owners and teams across administration, payroll, accounting and customer service. Skilled in payroll processing for 300+ employees, accounts payable, invoice management, reconciliations, employee records and operational coordination. Experienced with Vanilla Payroll, Sage One, Sage Evolution, QuickBooks, Excel, Trello and Asana. A proactive, detail-oriented and dependable professional who takes ownership, works independently and manages competing priorities effectively. Committed to delivering accurate, efficient and reliable support while anticipating business needs and ensuring tasks are followed through from start to finish.

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4 years’ experience in coordination and administrative support, managing schedules, travel arrangements, bookings, invoicing, client communication and daily operations.

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With 3 years and 6 months of hands-on experience in the fast-paced BPO industry handling dynamic healthcare accounts, I bring corporate-grade reliability and organization straight to your business. Most recently, as a Billing and Benefits Specialist, I took the administrative burden off healthcare providers by managing insurance verifications and claims-related processes for them. This background shaped my adaptability, fast-paced multi-tasking, and commitment to accuracy. On the other hand, I also leveraged self-taught video editing skills—utilizing tools such as Canva and Filmora, to produce engaging visual content. By transforming a creative passion into a dependable skillset, I have consistently delivered polished and creative video projects. Now, as a Virtual Assistant, I use these exact skills to bring corporate-level organization, efficiency, and peace of mind to my clients' businesses

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My name is Opéyemi and I’m a Virtual Assistant. I help busy founders, CEOs, and growing teams build and maintain organized, efficient and streamlined systems. I support businesses with: •Administrative operations: Data Entry, Calendar Management and Appointment Scheduling. •Travel Support: including flight/hotel bookings, itinerary creation, and managing travel logistics. •Project management and workflow automation: Utilizing tools such as Notion to track deadlines, update task pipelines, and ensure project milestones are met. Click the 'Message' button to start a conversation!

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Customer-focused professional with over three years of experience in customer service, client relationship management, and issue resolution. Proven ability to handle high-volume customer interactions across multiple channels including phone, email, and chat. Skilled in using CRM systems to document cases, track resolutions, and meet SLA and KPI targets. Self-motivated remote worker with strong digital literacy, proficiency in Google Workspace, and a commitment to delivering exceptional customer experiences. B2+ Advanced English level with excellent verbal and written communication skills.

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Customer service and administrative support with experience in customer support, order management, scheduling, reporting, and logistics coordination. Supported Disney Store customers through phone, email, live chat, and Zendesk while maintaining service quality and accurate records. Trained in Shopify, Amazon, Etsy, Social Media Marketing, and e-commerce fundamentals including product listings and basic SEO.

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Operations and people leader with 15 years of progressive experience across BPO customer operations, client success, and business operations — including four internal promotions within eight months, from Marketing to Chief Operating Officer. Builds and leads high-performing teams, and personally designs and ships AI-built platforms and CRMs for niche service businesses on a 21-day build to-invoice cycle. Strong virtual-support foundation in inbox management, meeting coordination, documentation, and research, with deep cross-industry account background spanning telco, mortgage, tech, fintech, and real estate.

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I bring structure, follow-through, and dependable support to busy executives, entrepreneurs, and growing teams. As a Virtual Assistant and Administrative Support professional, I take ownership of the day-to-day tasks that keep a business moving—from managing inboxes and calendars to coordinating schedules, organizing information, conducting research, maintaining records, and supporting business operations. I work with minimal supervision, communicate clearly, follow tasks through to completion, and pay close attention to the details that can easily be overlooked. I am comfortable handling confidential information, managing competing priorities, learning new systems quickly, and keeping work organized even when things move fast. My experience includes email and calendar management, data entry, research, CRM administration, document management, task coordination, scheduling, and general administrative support, using tools such as Google Workspace, Microsoft Office, Notion, [link hidden] Trello, Asana, ClickUp, Slack, CRM platforms, Canva, and AI productivity tools. I focus on one thing; making the workload easier to manage so the people I support can spend more time on their priorities and less time chasing administrative tasks.

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Detail-oriented e-commerce professional with 3 years of hands-on experience managing online stores across the baby products, home décor and jewelry niches. Skilled at keeping daily store operations running smoothly: monitoring performance, coordinating suppliers and product availability, maintaining accurate trackers and reports, and following tasks through to completion. Comfortable working independently in a remote setting, following SOPs, and flagging issues early. Strong written and spoken English, with working knowledge of Excel, Google Sheets and Power BI.

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Results-driven Sales Development Representative with a strong foundation in customer service, CRM management, and cross-functional coordination. Experienced in managing client and prospect pipelines using Salesforce and Zendesk, supporting the full sales cycle from first contact through follow-up, and serving as the first point of contact for clients. Recognized as a Subject Matter Expert (SME) in a prior customer service role, where I trained and mentored new hires, led quality assurance reviews, and built process documentation that improved team consistency. Skilled at high-volume, fast-paced communication, objection handling, and reporting (Excel, Word, PowerPoint), with additional experience in AI training data support and online writing. Known for reliability, clear communication, and a proactive approach to keeping pipelines, deadlines, and customer relationships on track. Fluent in English and Kiswahili, seeking to bring strong CRM discipline and client-facing expertise to a growing sales or customer success team. Work Preferences * Job type: Full-time, open to Sales Development, Customer Success, Client Support, or Sales Operations roles * Work setting: Remote or hybrid preferred; remote. * Industries of interest: SaaS, outsourcing/BPO, tech-enabled services, customer experience * Availability: Immediate * Key strengths I bring: CRM proficiency (Salesforce, Zendesk), pipeline management, client relationship management, training and mentoring, process improvement, reporting and dashboards * Career goals: Looking to grow into a senior SDR, Account Executive, or Customer Success role with room to apply CRM, coaching, and process-improvement skills

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Detail-oriented Virtual assistant with experience in administrative support, research, data annotation, medical support, scheduling, and data operations. highly organized, proactive, and committed to delivering accurate, high-quality results in fast-paced environments.

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I am a strategic Executive Support Associate and independent administrative consultant with over six years of experience. I partner with executives and business owners to optimize operations, streamline workflows, and improve organizational efficiency. I manage high-level administrative functions while identifying process gaps and implement practical solutions that measurably enhance productivity. I am known for discretion, adaptability, and a proactive, solutions-oriented approach in fast-paced, multi-industry environments and I bring the same care to every executive and team I support.

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Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

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Experienced Operations & Customer Support Specialist with a strong background in data management, order processing, and CRM tools (Salesforce, Zendesk). Meticulous with details and accurate in managing spreadsheets to ensure smooth, zero-error daily operations.

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Iam a business operations, client experience and account management professional. I thrive in fast paced, high accuracy environments, resolving escalations, coordinating cross functional workflows and keeping complex processes running smoothly. My background spans process improvement, customer support and operational strategy with a growing interest in how AI and digital tools improve efficiency, enhance customer experiences and support better ways of working.

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