Amarachi

Remote Sales & Customer Service Professional

Amarachi

ID Verified
1,000/mo
Lagos, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven B2B sales and customer service professional with 10+ years of cross-industry experience spanning outbound sales, lead generation, appointment setting, and operations management. Proven track record includes generating 20,000+ B2B leads solo at 7th Growth Marketing and booking 100+ site visits through high-volume cold calling at Prime Waters Properties. Spent six-plus years as Customer Service and Operations Manager at PathEx Logistics Services, building strong skills in client rel...

Top Skills

Account Management · <1 yearAirbnb · <1 yearApollo.io · <1 yearB2B Sales · <1 yearB2C Sales · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
n8nBeginner
Make (Integromat)Beginner

Content & Writing

Blog WritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner

Marketing & Growth

Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
ChatGPT for MarketingBeginner
Facebook Business ManagerBeginner
Email MarketingBeginner
Content StrategyBeginner
Instagram GrowthBeginner
LinkedIn OptimizationBeginner
Community ManagementBeginner
YouTube Channel ManagementBeginner
HubSpotBeginner
MailchimpBeginner

Real Estate Operations

AirbnbBeginner
Real Estate ListingBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
Linkedin OutreachBeginner
Account ManagementBeginner
SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner

Virtual Assistance & Admin

Document ManagementBeginner
Email ManagementBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Data EntryBeginner

Work Experience

AI Model Trainer

Micro1

Jan 2026 - Apr 2026

Key Achievements:

Created POV video content and uploaded deliverables while maintaining project standards and quality guidelines. • Worked on Yellowstone and Volcano AI projects supporting model training initiatives. • Reviewed outputs for consistency, quality, and accuracy, adapting quickly to changing project requirements and remote workflows.

Business Development Assistant (Intern)

7th Growth Marketing

Aug 2025 - Nov 2025

Key Achievements:

Generated 20,000+ B2B leads solo through outbound calls and targeted client follow-ups to support business growth. • Scheduled appointments and coordinated sales activities across the pipeline. • Maintained accurate client records and documentation; researched and identified new business opportunities.

Customer Service Manager

PathEx Logistics Services

May 2019 - Jul 2025

Key Achievements:

Managed customer inquiries, complaints, and service requests across a six-plus year tenure. • Coordinated customer onboarding and ensured smooth, consistent service delivery. • Tracked customer satisfaction and operational performance metrics; prepared reports and maintained service documentation. • Collaborated cross-functionally to improve operational efficiency and customer experience.

Cold Caller / Appointment Setter (Remote)

Prime Waters Properties Limited

Jan 2022 - Nov 2023

Key Achievements:

Conducted 100+ outbound prospecting calls per day, booking 100+ client site visits for the sales team. Maintained CRM records and consistent follow-up activities to keep the pipeline moving. Built rapport quickly and delivered personalized customer communication that converted cold leads into scheduled consultations.

Customer Service & Marketing Officer

Wema Bank

Jan 2018 - Apr 2019

Key Achievements:

Assisted customers with banking products and account services; supported onboarding and customer experience initiatives. Maintained customer records and upheld service quality standards

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified