Administrative assistantAdministrative assistant
PRUDENCE
$300
per month
($2/hour)
Profile Description
I am a dedicated customer support professional with 3 years of experience, including over 2 years working in a fast-paced BPO environment handling Finance and customer accounts. I enjoy helping people solve problems and explaining technical issues in a simple and clear way. I am skilled in handling calls, chats, and emails, troubleshooting issues, and staying calm and patient even with difficult customers. I have experience using CRM and ticketing tools, and I always focus on providing a positi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Finance & Accounting
Customer Success
Virtual Assistance & Admin
Work Experience
Quality assurance manager
Teleperformance Kenya
Jan 2026 - Present
Key Achievements:
Improved team quality from 88% to 96%, cut escalations by 30%, and boosted compliance by 25% through coaching, audits, and process improvements.
Customer service representative
Teleperformance Kenya
Apr 2025 - Dec 2025
Key Achievements:
Maintained 95%+ CSAT and quality scores, resolved 90% of issues on first contact, and handled 60+ daily inquiries across calls, chats, and emails while reducing average handle time by 20%.
Finance intern
Kenya revenue authority
Jan 2023 - Dec 2024
Key Achievements:
Improved financial reporting accuracy by 20% through careful data reconciliation and assisted in streamlining payment processing, reducing processing time by 15%.
Quick Stats
Education
Bachelor's Degree
Maseno university
2018 - 2022