E-Commerce Operations Specialist

Kenneth

ID Verified
950/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Detail-oriented e-commerce professional with 3 years of hands-on experience managing online stores across the baby products, home décor and jewelry niches. Skilled at keeping daily store operations running smoothly: monitoring performance, coordinating suppliers and product availability, maintaining accurate trackers and reports, and following tasks through to completion. Comfortable working independently in a remote setting, following SOPs, and flagging issues early. Strong written and spoken E...

Top Skills

Excel (Advanced) · 5 yearsDropshipping · 4 yearsInventory Management · 4 yearsShopify · 4 yearsBudget Management · 3 years

Skills & Expertise

Content & Writing

Product DescriptionsIntermediate
Blog WritingIntermediate
CopywritingIntermediate
Landing Page CopyIntermediate

Customer Success

Social Media SupportIntermediate
Technical SupportIntermediate
Email SupportIntermediate
ZendeskBeginner

Data & Analytics

Excel (Advanced)Expert
Power BIAdvanced
Data VisualizationAdvanced
Google Sheets (Advanced)Advanced

Design & Creative

CanvaAdvanced
Presentation DesignAdvanced
Social Media GraphicsIntermediate
Logo DesignIntermediate
CapCutIntermediate
User ResearchIntermediate
Adobe Premiere ProIntermediate
Video EditingIntermediate

E-commerce & Marketplace

ShopifyAdvanced
DropshippingAdvanced
Inventory ManagementAdvanced
Order FulfillmentAdvanced
Order ProcessingIntermediate
WooCommerceIntermediate
Amazon FBABeginner

Finance & Accounting

Budget ManagementAdvanced

Human Resources

SOP WritingBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Content MarketingBeginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
Facebook Business ManagerBeginner
Email MarketingBeginner
Social Media AnalyticsBeginner
KlaviyoBeginner

Sales & Business Development

Proposal WritingAdvanced

Software Development

FirebaseIntermediate
VercelIntermediate
NetlifyIntermediate

Specialized Skills

Terms & ConditionsAdvanced

Virtual Assistance & Admin

Research & Information GatheringAdvanced
Calendar ManagementIntermediate
Data EntryIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Personal Assistant ServicesIntermediate
NotionIntermediate

Work Experience

E-Commerce Store Manager (Remote)

Happy Tots World Store

Jun 2024 - Dec 2024

Job Responsibilities:

• Managed day-to-day operations of a baby products dropshipping store, ensuring a user-friendly, mobile-responsive storefront. • Monitored website performance, conversion rates and customer experience, implementing improvements to boost engagement and sales. • Identified reliable suppliers and negotiated favorable terms to keep product availability and quality consistent. • Analyzed campaign and s...

Calendar ManagementTerms & ConditionsEmail ManagementResearch & Information GatheringEmail MarketingOrder ProcessingShopifyOrder FulfillmentGoogle Sheets (Advanced)Excel (Advanced)

E-Commerce Manager

Springbury’s Store

Feb 2023 - Nov 2023

Job Responsibilities:

• Led a team of researchers in identifying market trends and developing product offerings. • Streamlined project workflows, reducing bottlenecks and improving team productivity. • Created clear, comprehensive reports to support decision-making on new product launches. • Researched profitable niches and competitor positioning to build a competitive catalog.

Calendar ManagementData EntryResearch & Information GatheringDropshippingInventory ManagementOrder ProcessingShopifyOrder FulfillmentBudget ManagementEmail Marketing

E-Commerce Consultant

Cheyrish Ornaments Store

Mar 2022 - Dec 2022

Job Responsibilities:

• Advised on store setup, product positioning and online sales strategy for a jewelry and ornaments store. • Supported market research and competitor analysis to inform product selection and pricing. • Provided recommendations to improve store performance and customer experience.

CopywritingEmail SupportProduct DescriptionsSocial Media SupportLanding Page CopyTechnical SupportShopifyLogo DesignPresentation DesignInventory Management

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

University of Nairobi

2005 - 2008