Admin and Social Media Content Virtual AsisstantAdmin and Social Media Content Virtual Asisstant

Key Achievements:

• Maintained attendance, inventory, and customer information records. • Updated expense trackers, billing records, collection and disbursement trackers, and sales pipeline data. • Organized and uploaded company documents to Google Drive for easier access and recordkeeping. • Maintained lead trackers to help organize prospective customers and follow up on inquiries. • Created and edited promotional videos for the company's Facebook page. • Set up the company's Instagram account and YouTube channel to establish its presence on additional social media platforms as well as the Shopify Store

Key Achievements:

• Assisted customers via phone, email, live chat, and Zendesk. • Resolved inquiries related to orders, payments, tracking, returns, exchanges, and damaged items. • Documented customer interactions and escalated complex concerns when necessary. • Maintained professionalism and service quality in a high-volume environment.

Key Achievements:

In charge of Attendance reports and Summary of deliverables report Coordinates with day to day tasks among the team Monitors the monthly commission report of the sales team and creates their pay slip Coordinates, batch and schedules which member will be available for dispatch and delivery Handles day to day concerns of the delivery team including Pricelocq trucker update, gasoline and truck parts Creates billing reports to be passed to the main headquarters of the client, Roadwise Corporation Responsible for tracking each delivery member’s charges and creating their pay slips