customer servicecustomer service
Charles
$900
per month
($5/hour)
Profile Description
Customer-focused professional with over three years of experience in customer service, client relationship management, and issue resolution. Proven ability to handle high-volume customer interactions across multiple channels including phone, email, and chat. Skilled in using CRM systems to document cases, track resolutions, and meet SLA and KPI targets. Self-motivated remote worker with strong digital literacy, proficiency in Google Workspace, and a commitment to delivering exceptional custo...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Work Experience
Account Manager
The Plumber KE
Jun 2025 - Present
Job Responsibilities:
• Serve as primary point of contact for residential clients, managing customer inquiries, service requests, and issue resolution across phone, email, and chat channels. • Coordinate with internal operations teams to ensure timely service delivery and quality assurance, directly impacting customer satisfaction and loyalty. • Proactively follow up with customers to confirm service completion, ga...
Quick Stats
Education
Bachelor's Degree
The Technical University of Kenya
2018 - 2023