Business Operations | Client Experience | Service DeliveryBusiness Operations | Client Experience | Service Delivery
Milkah
$960
per month
($5/hour)
Profile Description
I'm a business operations, client experience and account management professional. I thrive in fast paced, high accuracy environments, resolving escalations, coordinating cross functional workflows and keeping complex processes running smoothly. My background spans process improvement, customer support and operational strategy with a growing interest in how AI and digital tools improve efficiency, enhance customer experiences and support better ways of working.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Human Resources
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Operations Lead - Transactions and Payments Management
Digital Banking and Financial Services
Jul 2023 - Feb 2026
Key Achievements:
• Streamlined operational processes by developing SOPs, checklists and workflows that improved consistency and reduced process gaps. • Managed high volume customer and partner requests, resolving issues efficiently while maintaining clear communication and follow through. • Coordinated across multiple teams to resolve complex issues, track action points and ensure timely completion of tasks. • Improved day to day operational efficiency by identifying recurring issues, investigating root causes and implementing practical solutions. • Maintained accurate transaction records and reconciliations, ensuring discrepancies were identified, investigated and resolved promptly. • Handled sensitive and time critical issues with strong attention to detail, confidentiality, accuracy and service quality.