Business Operations | Client Experience | Service DeliveryBusiness Operations | Client Experience | Service Delivery
Milkah
ID Verified$800
per month
($5/hour)
Profile Description
I'm a business operations, client experience and account management professional. I thrive in fast paced, high accuracy environments, resolving escalations, coordinating cross functional workflows and keeping complex processes running smoothly. My background spans process improvement, customer support and operational strategy with a growing interest in how AI and digital tools improve efficiency, enhance customer experiences and support better ways of working.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Human Resources
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Operations Lead - Transactions and Payments Management
Digital Banking and Financial Services
Jul 2023 - Feb 2026
Key Achievements:
• Streamlined operational processes by developing SOPs, checklists and workflows that improved consistency and reduced process gaps. • Managed high volume customer and partner requests, resolving issues efficiently while maintaining clear communication and follow through. • Coordinated across multiple teams to resolve complex issues, track action points and ensure timely completion of tasks. • Improved day to day operational efficiency by identifying recurring issues, investigating root causes and implementing practical solutions. • Maintained accurate transaction records and reconciliations, ensuring discrepancies were identified, investigated and resolved promptly. • Handled sensitive and time critical issues with strong attention to detail, confidentiality, accuracy and service quality.
Business Intelligence & AI Data Operations
Artificial Intelligence & Data Operations
Mar 2020 - Jun 2023
Key Achievements:
• Delivered business intelligence and AI data operations for global technology clients, processing and analyzing high volume datasets while consistently meeting quality standards and project turnaround targets. • Performed data validation, quality assurance and data cleansing to improve data integrity, ensure consistency and support the training and performance of artificial intelligence models. • Tested system updates, validated outputs, identified data inconsistencies and contributed to continuous workflow improvements that enhanced project quality and operational efficiency. • Collaborated with globally distributed teams, leveraging analytical skills, structured workflows and Standard Operating Procedures (SOPs) to deliver scalable, high quality results in a fast paced remote environment.
General Insurance Claims Operations
General Insurance
Dec 2018 - Oct 2019
Key Achievements:
• Managed the end to end claims lifecycle, coordinating claim registration, documentation, assessment and settlement while ensuring compliance with internal procedures and service standards. • Provided customer support throughout the claims process, guiding policyholders, responding to enquiries and delivering timely updates to ensure a positive claims experience. • Worked closely with assessors, repair garages and internal stakeholders to facilitate investigations, support accurate claim assessments and achieve timely claim resolution. • Reviewed claim documentation and assessment reports, maintained accurate records and supported operational improvements that strengthened efficiency, compliance, and service delivery.