Rachel

CRM Data Entry | Sales Operations Specialist

Rachel

ID Verified
1,000/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Operations & Customer Support Specialist with a strong background in data management, order processing, and CRM tools (Salesforce, Zendesk). Meticulous with details and accurate in managing spreadsheets to ensure smooth, zero-error daily operations.

Top Skills

Data Entry · 9 yearsDocument Management · 9 yearsPhone Support · 7 yearsB2B Sales · 5 yearsCapCut · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Technical SupportExpert
ZendeskExpert
FreshdeskExpert
LiveChatExpert
Ticket ManagementAdvanced
Social Media SupportIntermediate
Email SupportIntermediate
Video SupportIntermediate
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Expert
Data VisualizationIntermediate

Design & Creative

CapCutExpert
Video EditingExpert

E-commerce & Marketplace

Order ProcessingExpert
Order FulfillmentExpert
Inventory ManagementIntermediate
TikTok ShopIntermediate
Facebook MarketplaceIntermediate

Finance & Accounting

QuickBooksIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Intermediate
TikTok AdsIntermediate
Content MarketingIntermediate
Google AdsIntermediate

Sales & Business Development

B2B SalesExpert
Zoho CRMExpert
B2C SalesIntermediate
SalesforceIntermediate

Virtual Assistance & Admin

Data EntryExpert
Document ManagementExpert
Executive Assistant ServicesIntermediate
Research & Information GatheringIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
Calendar ManagementIntermediate
Travel PlanningIntermediate
CalendlyIntermediate

Work Experience

Jr. Sales Operations Specialist

LegalMatch PH

Apr 2024 - Sep 2026

Job Responsibilities:

Maintaining the data quality of customer databases by performing research and data validation. Analyzing existing data to check for inconsistencies, errors, and merging duplicate data as well as cleaning them up. Entering customer and lead contact information, including names, emails, phone numbers, and addresses. Creating new opportunities and contacts, updating existing records with new informat...

Data EntrySalesforceResearch & Information Gathering

Customer Happiness Specialist Chat/Inbound Support

Lalamove

Feb 2019 - Jan 2024

Job Responsibilities:

Coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment. Perform other administrative duties for the team, or any other duties assigned by CH Director

Live Chat SupportTicket ManagementTechnical SupportFreshdeskPhone SupportEmail SupportLiveChatZendeskSocial Media Support

Service Administrator

FORD Inc.

Feb 2017 - Dec 2018

Job Responsibilities:

Managed end-to-end vehicle service appointments and client scheduling while maintaining organized database records and filing systems. Conducted outbound calls to first-time and returning clients for appointment confirmations and follow-ups. Successfully handled customer inquiries and resolved escalated or irate client concerns with professionalism, ensuring high customer satisfaction and efficien...

Lead ManagementTechnical SupportExcel (Advanced)Order ProcessingOrder FulfillmentInventory ManagementExecutive Assistant ServicesData EntryPersonal Assistant ServicesPhone Support

Car Loan Processor

Metrobank

Apr 2016 - Dec 2016

Job Responsibilities:

Processed and verified car loan applications by conducting thorough background and document validation to ensure data accuracy and compliance. Accurately encoded high-volume applicant information and credit details into the internal banking database, supporting efficient credit department workflows and administrative operations.

Data VisualizationOrder ProcessingData Entry

Quick Stats

Age31 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Certifications

Foundations of Digital Marketing and E-commerce

Education

Bachelor's Degree

University of Manila

2012 - 2016