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Customer Service Professional with over 5 years of experience assisting customers, handling inquiries, resolving complaints, and providing support through phone, email, and live chat. Experienced in managing high volumes of customer interactions while maintaining a professional and helpful approach. Skilled at understanding customer concerns, finding practical solutions, handling escalations, and following up to ensure issues are resolved. I work well under pressure, pay attention to detail, and understand the importance of clear communication, patience, and timely responses. My goal is to make every customer interaction a positive experience while helping the business maintain customer satisfaction, trust, and loyalty.

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Good communication Customer Service Technical Support Search Engine Optimization Social Media Management Chat Support Web Development/Wordpress Video and Photo Editing MS Office

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Professional Virtual Assistant & Administrative Coordinator Reliable and proactive Virtual Assistant specializing in executive support, calendar scheduling, inbox management, and multi-channel customer communications (phone, email, live chat). Experienced in maintaining accurate response logs and records using Google Workspace and Microsoft Office. Adept at multitasking under pressure, solving administrative bottlenecks independently, and delivering exceptional support during U.S. business hours. Certified through ALX Africa with a strong foundation in remote collaboration and professional client relations.

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Organized and proactive Administrative Assistant with 3 years of experience supporting business operations, managing correspondence, invoices, records, logistics, and stakeholder communication. Skilled at coordinating multiple priorities, following up on tasks, maintaining accurate information, and adapting quickly to digital and remote work systems

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I support business owners and teams with the day-to-day work that keeps things organized. I manage calendars and inboxes, keep records updated, follow up on tasks, support bookkeeping, and coordinate with clients and team members. My background is in finance and banking, and I later moved into virtual assistance. I have supported founders and teams with administration, bookkeeping support, lead generation, CRM updates, appointment scheduling, project coordination, and client communication. Where I can contribute: 🟢 Inbox and email management 🟢Calendar and appointment scheduling 🟢Administrative and daily operations support 🟢 Bookkeeping support and QuickBooks 🟢 CRM updates, lead tracking, and follow-ups 🟢 Data entry and document management 🟢 Project and task tracking through Trello 🟢 Client communication 🟢 Social media page management and customer communication Tools I have worked with: Google Workspace, Microsoft Office, Excel, QuickBooks, Salesforce, Trello, [link hidden], LinkedIn, Calendly, Zoom, Microsoft Teams, WhatsApp, ChatGPT, Facebook, Instagram, TikTok, Gemini, and Claude. Experience across: 🟢 Banking and finance 🟢 Startups and small businesses 🟢Marketing and outreach 🟢 Customer service What makes my approach different: My finance and banking background taught me to work carefully with information, records, and transactions. I bring the same approach to my VA work by keeping information up to date, following up on outstanding tasks, and keeping work organized. I take responsibility for the tasks assigned to me and keep track of what needs to happen next, so business owners do not have to keep checking in. If you need reliable support to keep your day-to-day work organized and moving, I would be happy to discuss what you need help with.

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My name is Mercy , a Social Media Manager and Real Estate Virtual Assistant with 5+ years of experience helping businesses grow their online presence while streamlining day-to-day operations. I specialize in social media strategy, content creation, content scheduling, community management, Canva design, video editing, analytics, and brand growth. I also have experience supporting real estate and property management teams with CRM management, lead generation, listing coordination, tenant communication, vendor coordination, administrative support, and customer service. I’m organized, proactive, detail-oriented, and passionate about helping businesses build strong brands while keeping operations running smoothly.

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I am a CPA qualified Accountant and Bookkeeper with a Bachelor’s degree in Finance and practical experience in accounting, bookkeeping, accounts payable and receivable, reconciliations, receipting, cash management, and financial reporting. I also have experience in customer support and AI training, giving me strong analytical, communication, problem solving, and technology skills. I am detail oriented, reliable, adaptable, and committed to delivering accurate, high-quality work while maintaining confidentiality and professionalism.

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Results-driven Operations and Customer Support Specialist with 17+ years of experience in supply chain, logistics, order fulfillment, e-commerce operations, administrative support, and customer service. Skilled in managing high-volume orders, coordinating international shipments, tracking deliveries, handling vendor and customer communications, and streamlining daily operations. Experienced with platforms such as Shopify, NetSuite, Salesforce, Zendesk, Oracle Fusion, Ariba, ShipStation, HubSpot, and [link hidden]. Adaptable, detail-oriented, and capable of working independently in fast-paced remote environments while maintaining accuracy, efficiency, and excellent customer satisfaction.

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I am a customer service and operations professional with experience spanning hospitality, serviced-apartment management, and home care. I have worked as a Customer Representative in the hospitality industry, managed serviced apartments as a Virtual Assistant, and supported a startup home care agency as a Customer Success Lead and Scheduler. Across these roles, I have developed a strong ability to create order out of chaos, identify operational gaps, and streamline processes so that nothing falls through the cracks. Regardless of the role, my focus has always been on ensuring that both customers and employees receive responsive, reliable, and satisfactory service. I thrive in environments where I can help a growing company move to the next level by improving the customer experience and creating the kind of service that turns first-time customers into loyal, returning clients and guests. I am proactive, self-motivated, and comfortable working independently without constant supervision or micromanagement. I take ownership of my responsibilities, look beyond the immediate task to identify what could be improved, and take initiative to put practical solutions in place. I bring a combination of customer-focused thinking, strong organizational skills, problem-solving, and operational awareness that allows me to keep things running smoothly while contributing to the overall growth and success of the business.

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Detail-oriented Executive Assistant with extensive experience managing virtual operations, including calendar management, social media, and email/SMS marketing campaigns. Skilled in CRM management, lead generation, and website maintenance. Proven ability to conduct research, draft documents, and handle client outreach strategies. Adept at streamlining processes and ensuring efficient daily operations to support executive functions and drive business growth.

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I am Nancy Njenga, a versatile Business Operations, Executive Support, E-commerce, and Digital Growth Specialist with over 6 years of experience supporting entrepreneurs, startups, and established businesses across different industries. I bring a strong combination of business understanding, organizational skills, digital expertise, and hands-on operational support. I help businesses stay organized, improve workflows, manage priorities, strengthen customer relationships, and keep important activities moving. I am proactive, dependable, detail-oriented, and comfortable taking ownership of responsibilities. I don't just wait for instructions; I understand objectives, identify what needs attention, take initiative, and follow through. I am also friendly, approachable, and easy to work with. I value teamwork, clear communication, collaboration, and building positive professional relationships. I work confidently both independently and as part of a team, adapting quickly to new systems, people, and business needs. What I Do Best Business & Executive Support: Administration, scheduling, email management, research, coordination, and daily operations. E-commerce Management: Shopify, Etsy, product listings, store operations, order management, and customer experience. Social Media & Digital Growth: Content creation, social media management, brand visibility, audience engagement, and marketing support. Customer & Client Relations: Communication, customer support, CRM management, lead follow-ups, and relationship building. Operations & Coordination: Workflow organization, documentation, reporting, task management, and process improvement. Tools & Technology Shopify | Etsy | HubSpot | Salesforce | Canva Pro | CapCut | Meta Business Suite | Google Workspace | Microsoft 365 | Slack | Trello | Notion | Asana | ClickUp | ChatGPT What You Can Expect From Me Ownership, accountability, and reliable follow-through. Clear, friendly, and professional communication. Strong organization and attention to detail. Initiative and practical problem-solving. Teamwork, collaboration, and a positive attitude. Adaptability and quick learning. Consistent commitment to quality and deadlines. My Work Approach I believe great working relationships are built on trust, communication, and accountability. Give me the objective, expectations, or SOP, and I will take ownership of the work, keep you informed, collaborate where needed, and follow through. I bring the skills to support your business, the initiative to keep things moving, and the commitment to make your work easier. Availability Available for full-time, long-term, and project-based opportunities. Flexible with time zones and comfortable supporting diverse teams and business environments.

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I believe great customer service is not simply about answering questions; it is about making people feel heard, understood, valued, and confident in their decision to do business with a company. That is the mindset I bring to customer support, appointment setting, and cold calling. My strengths lie in communication, active listening, patience, adaptability, and the ability to connect with people. I understand that every interaction has a purpose: resolving a customer's concern, building trust with a potential client, securing an appointment, or creating an opportunity that moves a business forward. I approach conversations with curiosity rather than pressure, professionalism rather than assumptions, and persistence without losing respect for the person on the other end. I can listen carefully, ask relevant questions, communicate solutions clearly, handle objections constructively, and maintain a positive attitude even when conversations become challenging. What makes me a strong candidate is my understanding that these roles require more than just talking. They require emotional intelligence, consistency, accountability, resilience, and the ability to turn conversations into meaningful outcomes. I am comfortable learning new tools, following established processes, working with targets, and continuously improving through feedback. I may not claim to know everything, but I bring something equally valuable: the willingness to learn quickly, the discipline to execute consistently, and the determination to become someone a team can confidently rely on. I don't just want to be the person who answers the call. I want to be the reason a customer stays, a prospect responds, and an opportunity becomes a result.

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Customer Support and Operations Specialist with 7 years of BPO industry experience across customer service, financial services, logistics, technical support, and account-related operations. Experienced in Salesforce Service Cloud case management, Email-to-Case, queue monitoring and routing, reporting, performance metrics, complex customer escalations, payment investigations, order and shipment tracking, and cross-functional coordination. Skilled in documenting cases, prioritizing outstanding inquiries, monitoring response times and backlogs, and following through on resolutions to support SLA compliance. Detail-oriented, adaptable, and committed to accurate records and effective customer outcomes.

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I have practical experience supporting businesses with day-to-day bookkeeping and financial administration. My experience includes QuickBooks Online bookkeeping, transaction categorization, invoicing, Accounts Payable, accounts receivable, bank and credit card reconciliations, expense tracking, and financial record organization. I’m also familiar with inventory-related bookkeeping and working with client-specific systems and processes. SKILLS QuickBooks Online & Xero Accounts Payable & Accounts Receivable Bank & Credit Card Reconciliations Invoicing & Payment Tracking Transaction Categorization Expense Management Financial Reporting Excel & Google Workspace Attention to Detail & Organization I’m reliable, detail-oriented, organized, and committed to getting the numbers right. I adapt quickly to new tools and workflows, communicate clearly, and take pride in delivering accurate work on time. You focus on your business. I’ll take care of the books.

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Results-driven Customer Experience Specialist with 8+ years of experience in fintech and high-volume, remote-first support environments, including B2B payments, merchant onboarding, and cross-border payment support. I specialize in delivering exceptional service, resolving complex customer and merchant issues, and building trust through empathy, precision, and clear communication. With experience in customer support, KYC verification, and fraud/risk-aware service delivery, I combine emotional intelligence, technical fluency, and process discipline. Whether troubleshooting a merchant integration issue, investigating an account concern, or proactively surfacing patterns to improve the product, my focus stays the same: reduce friction, build trust, and deliver a seamless experience one conversation at a time.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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Customer Support Professional with 3 years of customer service experience, specializing in e-commerce support, Shopify order management, dispute handling, and email and ticket management. Experienced in handling high-volume customer inquiries, resolving complex concerns, processing refunds and returns, managing PayPal disputes, and providing effective customer resolutions. Proficient in Shopify, Re, PayPal, and other customer support tools, with hands-on experience managing customer cases and maintaining accurate documentation. I also bring experience as a Subject Matter Expert and Team Lead, supporting team operations, monitoring performance, coordinating tasks, and preparing reports. Beyond customer support, I have experience in lead generation, prospect research, and social media outreach. I am adaptable, detail-oriented, and capable of working independently in fast-paced remote environments. I am seeking a long-term opportunity where I can contribute my customer service expertise, problem-solving abilities, and commitment to excellent customer experiences.

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I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communication skills, ability to build rapport with prospects, and results-driven mindset. I'm organized, dependable, quick to learn new systems, and committed to keeping pipelines organized while consistently delivering high-quality work. I work well independently, adapt quickly, and always strive to exceed performance goals.

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Customer service and operations professional with 9+ years of experience in customer support, sales, and operations. Experienced in handling customer inquiries through phone, email, and live chat, resolving complaints, addressing customer concerns, and providing timely and accurate assistance. Strong background in customer communication, follow-ups, problem-solving, workflow coordination, customer relationship management, and service support. Experienced in working in fast-paced environments, managing multiple priorities, and coordinating with teams to maintain efficient operations and customer satisfaction.

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Executive / Customer Support Assistant with 2+ years of experience supporting senior leaders in remote environments. Skilled in calendar and inbox management, travel coordination, and stakeholder communication, ensuring priorities stay organized and deadlines are consistently met.

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