Customer Experience & Administrative Operations SpecialistCustomer Experience & Administrative Operations Specialist

Job Responsibilities:

• Answer customer queries over the phone, via email, via live chat and on social media quickly and efficiently. • Process large volumes of customer contacts and maintain accurate records and communications wherever possible. • Monitor brand mentions and respond to online reviews across various social platforms. • Resolve customer concerns, investigate orders and delivery issues and implement solut... more...

Job Responsibilities:

• Manage a team of administrative staff and monitor their work to meet the administrative department’s goals and complete tasks on time. • Conducted staff training, performance monitoring and feedback reviews. • Assisted the Operations & Project Managers with cross-functional projects by conducting research and analyzing data. • Served as communication interface between Management and Team Members... more...

Job Responsibilities:

• Effectively managed customer queries and complaints focusing on retention, resolution and satisfaction. • Offered customer support through different channels. • Analyzed customer concerns and prepared monthly reports for management. • Spotted operational risks and promptly raised service concerns to management. • Provided support and mentorship to colleagues to reach service targets.

Job Responsibilities:

• Managed vendor sourcing, quotations and supplier negotiations. • Reviewed quotations and pre-qualification documents. • Matched purchase orders, invoices and delivery notes and kept accurate records. • Coordinated logistics support for organizational programmes.

Job Responsibilities:

• Provided administrative and customer support to internal and external stakeholders. • Managed accounts and performed basic book keeping. • Prepared meeting minutes, managed office supplies and supported daily operations.