Executive Virtual AssistantExecutive Virtual Assistant
Magdaline
ID Verified$1,000
per month
($6/hour)
Profile Description
Executive / Customer Support Assistant with 2+ years of experience supporting senior leaders in remote environments. Skilled in calendar and inbox management, travel coordination, and stakeholder communication, ensuring priorities stay organized and deadlines are consistently met.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Design & Creative
Work Experience
Executive Assistant (Remote)
US Client
Jun 2024 - Apr 2026
Key Achievements:
Successfully managed complex executive calendars with competing priorities, ensuring critical meetings and deadlines were consistently met without conflicts. Implemented a structured expense-tracking system in Google Sheets that improved financial visibility and reduced reporting delays. Coordinated multiple domestic and international trips with seamless execution and zero scheduling errors. Streamlined inbox management and follow-up processes, improving response time and maintaining smooth communication flow. Developed an organized digital filing system that enhanced document accessibility and improved overall workflow efficiency.
Executive Assistant
Koa
Jun 2022 - Nov 2023
Key Achievements:
- Successfully managed executive calendars and travel schedules, ensuring meetings and commitments were organized efficiently with minimal conflicts. - Improved meeting productivity by preparing structured agendas, documenting key decisions, and tracking action items to completion. - Supported accurate invoicing and expense tracking processes, contributing to better financial organization and reporting consistency. - Strengthened communication flow between internal teams, clients, and vendors, reducing delays and improving response time. - Assisted in coordinating projects and tracking deadlines, helping ensure timely completion of operational tasks. - Conducted vendor research and pricing comparisons that supported cost-effective procurement decisions.
Customer Support & Operations Assistant
Copia Kenya
Feb 2021 - Apr 2022
Key Achievements:
- Resolved 500+ customer complaints while maintaining a 90%+ satisfaction rate, strengthening customer trust and retention. - Improved order processing flow by coordinating closely with sales and inventory teams to prevent delays and confirm product availability. - Enhanced post-purchase experience by providing timely support for order status, payment concerns, and after-sales inquiries. - Maintained accurate and organized customer records using Zoho and HubSpot, ensuring efficient follow-ups and issue resolution. - Supported high-volume campaigns and product launches by managing live chat and social media inquiries while upholding brand standards.