customer support/service rep, appointment setter,cold callercustomer support/service rep, appointment setter,cold caller
Precious
$550
per month
($3/hour)
Profile Description
I believe great customer service is not simply about answering questions; it is about making people feel heard, understood, valued, and confident in their decision to do business with a company. That is the mindset I bring to customer support, appointment setting, and cold calling. My strengths lie in communication, active listening, patience, adaptability, and the ability to connect with people. I understand that every interaction has a purpose: resolving a customer's concern, building trust wi...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
customer support/service rep
Shine Collection
Mar 2022 - Nov 2024
Job Responsibilities:
I assisted customers with sorting out orders and making suggestions, helped keep track of orders (both pending and completed), and made sure everything was properly followed up on. I also took note of customer complaints, apologised to clients whenever they felt dissatisfied with our deliveries, and made sure the issues were addressed so their next orders and subsequent experiences went smoothly....