customer support/service rep, appointment setter,cold caller

Precious

550/mo
Calabar, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I believe great customer service is not simply about answering questions; it is about making people feel heard, understood, valued, and confident in their decision to do business with a company. That is the mindset I bring to customer support, appointment setting, and cold calling. My strengths lie in communication, active listening, patience, adaptability, and the ability to connect with people. I understand that every interaction has a purpose: resolving a customer's concern, building trust wi...

Top Skills

Calendar Management · <1 yearFreshdesk · <1 yearIntercom · <1 yearLive Chat Support · <1 yearLiveChat · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Live Chat SupportBeginner
IntercomBeginner
LiveChatBeginner
FreshdeskBeginner
ZendeskBeginner

Virtual Assistance & Admin

Personal Assistant ServicesBeginner
Calendar ManagementBeginner

Work Experience

customer support/service rep

Shine Collection

Mar 2022 - Nov 2024

Job Responsibilities:

I assisted customers with sorting out orders and making suggestions, helped keep track of orders (both pending and completed), and made sure everything was properly followed up on. I also took note of customer complaints, apologised to clients whenever they felt dissatisfied with our deliveries, and made sure the issues were addressed so their next orders and subsequent experiences went smoothly....

Phone SupportZendeskLive Chat SupportFreshdesk

Quick Stats

Age23 years
GenderFemale
English LevelFluent
ID VerificationNot verified