Virtual Assistant | Customer Success Lead | SchedulerVirtual Assistant | Customer Success Lead | Scheduler

Job Responsibilities:

Accelerated caregiver recruitment and onboarding: Responded to caregiver applicants within one hour of receiving their applications during weekday business hours, helping us engage candidates while their interest was still high. When an applicant answered the callback, I conducted the pre-screening during the initial conversation and, where appropriate, scheduled their orientation during that same... more...

Job Responsibilities:

Maintained responsive guest communication: Managed guest communications across email and phone channels, ensuring inquiries, booking-related questions, and in-stay concerns received timely responses. I maintained consistent communication with guests from the initial inquiry through their stay, helping create a smooth and professional guest experience. Prevented booking and calendar conflicts: I m... more...

Job Responsibilities:

Maintained high standards of guest service and interdepartmental coordination: Served as a key communication link between guests and various hotel departments, ensuring guest requests, concerns, and service needs were communicated accurately and followed through. I worked closely with different teams to help maintain Sarova’s high standards of hospitality and ensure guests received timely and prof... more...