Customer Experience SpecialistCustomer Experience Specialist
Ruth
ID Verified$2,400
per month
($14/hour)
Profile Description
Customer Service Professional with over 5 years of experience assisting customers, handling inquiries, resolving complaints, and providing support through phone, email, and live chat. Experienced in managing high volumes of customer interactions while maintaining a professional and helpful approach. Skilled at understanding customer concerns, finding practical solutions, handling escalations, and following up to ensure issues are resolved. I work well under pressure, pay attention to detail, and...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Work Experience
Cusromer Support Specialist
FIELDFORCE SOLUTIONS LTD
Jan 2022 - Aug 2026
Job Responsibilities:
Handled high volumes of customer inquiries while maintaining professional communication and providing timely support. Resolved customer complaints and concerns by listening carefully, identifying the problem, and finding practical solutions. Helped maintain positive customer relationships through consistent follow-ups and clear communication. Supported customer retention by addressing concerns pr...
Customer Service Specialist
Ison Xperiences
Jan 2021 - Dec 2024
Job Responsibilities:
Handled high-volume customer inquiries via phone, email, and chat, ensuring professional and timely responses Maintained accurate customer records and documentation in CRM systems Coordinated client requests, scheduling, and follow-ups, ensuring smooth operations Resolved issues efficiently while maintaining a customer-first approach Collaborated with teams to ensure consistent service delivery an...
Quick Stats
Certifications
Education
Bachelor's Degree
Mount Kenya University
2016 - 2021