E-commerce Virtual Assistant | Shopify Customer Support & DiE-commerce Virtual Assistant | Shopify Customer Support & Di
Jirah
ID Verified$800
per month
($5/hour)
Profile Description
Customer Support Professional with 3 years of customer service experience, specializing in e-commerce support, Shopify order management, dispute handling, and email and ticket management. Experienced in handling high-volume customer inquiries, resolving complex concerns, processing refunds and returns, managing PayPal disputes, and providing effective customer resolutions. Proficient in Shopify, Re, PayPal, and other customer support tools, with hands-on experience managing customer cases and m...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Work Experience
Customer Service and Dispute Manager
GREATGOODIE LLC
Mar 2026 - Oct 2026
Job Responsibilities:
Handled e-commerce customer support through email and ticketing systems, assisting customers with order inquiries, shipping concerns, refunds, returns, and payment-related issues. Managed PayPal and Shopify disputes by reviewing cases, gathering supporting evidence, preparing dispute responses, and monitoring case outcomes. Utilized Shopify and Reamaze to manage customer orders, resolve concerns,...
Customer Service Representative
Awesome CX
Sep 2023 - Apr 2024
Job Responsibilities:
• Delivered customer support through email, chat, and text channels for banking customers, handling account inquiries and resolving concerns with accuracy, professionalism, and confidentiality. • Provided e-commerce customer support by addressing product inquiries, order updates, shipping concerns, and return requests while efficiently managing multiple customer conversations simultaneously.
Customer Service Representative
VXI GLOBAL HOLDINGS INC.
Feb 2020 - Sep 2022
Job Responsibilities:
Provided customer service support for telecommunications accounts, handling billing inquiries, account-related concerns, and technical issues. Assisted customers with basic troubleshooting, explained billing charges, and resolved service concerns while maintaining accuracy and professionalism. Also served as a Subject Matter Expert (SME) for two months, supporting team members with process-related...
Quick Stats
Education
High-school
Jesus J. Soriano National Highschool
2016 - 2019