Virtual AssistantVirtual Assistant
Farly
ID Verified$1,100
per month
($6/hour)
Profile Description
I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communica...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Cold Caller
Harvey Buys the Houses
Sep 2022 - Oct 2024
Key Achievements:
Real Estate Client (US-Based) | Harvey Buys the Houses Admin Support | Cold Caller | Acquisition Follow-Up September 2022 – October 2025 Key Responsibilities Conducted outbound cold calls and qualified motivated seller leads. Managed CRM records, lead pipelines, and follow-up calls/SMS. Scheduled appointments and provided administrative support. Key Achievements Generated qualified seller leads through consistent outreach. Maintained accurate CRM data and improved lead follow-up efficiency. Built rapport with property owners to increase engagement and appointment opportunities.
Quality Assurance Analyst
Alorica
Nov 2012 - Nov 2022
Key Achievements:
Key Responsibilities Provided customer service and technical support through phone, email, and chat. Resolved billing, account, and technical issues while ensuring a positive customer experience. Monitored and evaluated agent calls, provided coaching, and delivered performance feedback. Ensured compliance with quality standards, company policies, and KPIs. Key Achievements Promoted from Customer Service/Technical Support to Quality Analyst based on performance. Consistently met or exceeded quality, productivity, and customer satisfaction targets. Helped improve agent performance through coaching and quality evaluations.