Supply Chain & Operations Specialist | Order Fulfillment

Cara-Xy-Za

1,200/mo
Davao, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Operations and Customer Support Specialist with 17+ years of experience in supply chain, logistics, order fulfillment, e-commerce operations, administrative support, and customer service. Skilled in managing high-volume orders, coordinating international shipments, tracking deliveries, handling vendor and customer communications, and streamlining daily operations. Experienced with platforms such as Shopify, NetSuite, Salesforce, Zendesk, Oracle Fusion, Ariba, ShipStation, HubSpot,...

Top Skills

Data Entry · 10 yearsEmail Support · 10 yearsLive Chat Support · 10 yearsOrder Fulfillment · 10 yearsOrder Processing · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert
ZendeskExpert
IntercomIntermediate

E-commerce & Marketplace

Order ProcessingExpert
Order FulfillmentExpert
Facebook MarketplaceExpert
DropshippingExpert
MagentoAdvanced
ShopifyIntermediate
Inventory ManagementBeginner

Real Estate Operations

AirbnbIntermediate
VrboIntermediate

Virtual Assistance & Admin

Data EntryExpert
Calendar ManagementExpert
Email ManagementExpert
Meeting CoordinationExpert
Executive Assistant ServicesIntermediate
AsanaIntermediate
ClickUpIntermediate

Work Experience

Care Team Support / Order Processing Specialist

Lumimeds

Dec 2025 - Present

Job Responsibilities:

• Supported patients through phone, email, chat, and patient portal communications, responding to questions and helping resolve order-related concerns. • Processed medication orders, verified patient information, and monitored order and shipment updates in the electronic medical record (EMR) system. • Coordinated with providers, pharmacies, and internal teams to address issues and support timely,...

Live Chat SupportTicket ManagementPhone SupportOrder ProcessingData EntryMeeting Coordination

Supply Chain Coordinator

LuminUltra Technologies Ltd.

Oct 2024 - Dec 2025

Job Responsibilities:

• Tracked and coordinated international shipments across vendors, couriers, and production timelines. • Communicated with suppliers regarding purchase orders, delivery updates, and quality checks. • Investigated shipment delays, coordinated corrective actions, and maintained accurate tracking and reporting. • Supported logistics process improvements to strengthen delivery accuracy and customer exp...

Live Chat SupportZendeskEmail SupportOrder ProcessingInventory ManagementTicket ManagementOrder FulfillmentEmail ManagementMeeting CoordinationData Entry

Property Manager – Short-Term Rentals

Owlstays.com

Jan 2024 - Mar 2025

Job Responsibilities:

• Managed day-to-day operations of short-term rental properties listed on platforms such as Airbnb and Vrbo. • Coordinated bookings, guest communications, check-in arrangements, and maintenance requests. • Supported a positive guest experience by responding to inquiries and coordinating operational needs.

Live Chat SupportTicket ManagementPhone SupportEmail SupportVrboAirbnbMeeting CoordinationEmail ManagementCalendar ManagementData Entry

Customer Support / Logistics Specialist / Data Entry

CorporateGift.com

Oct 2021 - Mar 2024

Job Responsibilities:

• Managed customer orders from purchase through final delivery for corporate clients across the United States. • Monitored shipments and coordinated with UPS, FedEx, and third-party logistics providers to resolve delivery issues. • Collaborated with production teams on custom products, rush orders, and bulk shipments. • Handled customer inquiries, billing adjustments, and replacement orders while...

Email SupportZendeskMagentoOrder ProcessingInventory ManagementIntercomTicket ManagementDropshippingOrder FulfillmentData Entry

Fashion Consultant / Order Processing / Customer Support

AwesomeOS Davao | TechStyle

Sep 2018 - Nov 2022

Job Responsibilities:

• Assisted customers with product inquiries and purchasing decisions, using relevant offers and promotions to support sales. • Collected and verified shipping details and checked order information to reduce delivery errors. • Verified payment-on-delivery transactions against remittances to support accurate financial processing.

Phone SupportEmail SupportOrder ProcessingIntercomOrder FulfillmentDropshippingEmail ManagementData Entry

Quick Stats

Age38 years
GenderFemale
English LevelConversational
ID VerificationNot verified
Portfolio
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