Enrico

Wordpress, Data Entry, Search Engine Optimization

Enrico

ID Verified
900/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Good communication Customer Service Technical Support Search Engine Optimization Social Media Management Chat Support Web Development/Wordpress Video and Photo Editing MS Office

Top Skills

Canva · 5 yearsHTML5/CSS3 · 5 yearsTicket Management · 4 yearsWordPress Developer · 4 yearsEmail Support · 3 years

Skills & Expertise

AI & Automation

ZapierBeginner

Virtual Assistance & Admin

Data EntryIntermediate
JiraIntermediate

Software Development

HTML5/CSS3Expert
WordPress DeveloperAdvanced

Sales & Business Development

Close.ioIntermediate
Lead GenerationBeginner

Marketing & Growth

SEO (Technical & Content)Advanced
Google AdsIntermediate
Google Tag ManagerIntermediate

E-commerce & Marketplace

ShopifyIntermediate
WordPressBeginner
DropshippingBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner
EtsyBeginner
WooCommerceBeginner

Design & Creative

CanvaExpert
Logo DesignBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Google Analytics 4Beginner

Customer Success

Ticket ManagementAdvanced
Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
Social Media SupportIntermediate
ZendeskBeginner
IntercomBeginner

Work Experience

DATA MIGRATION / INTEGRATION SPECIALIST / CHAT SUPPORT

GorillaDesk

Sep 2023 - Jan 2026

Key Achievements:

- Data Cleansing and Preparation in Excel - Data Cleaning and Data Transformation: - CRM Importing - Error Handling - Reporting and Documentation - Handling customers concern thru chat or call in a daily basis

Data EntryClose.ioJiraLive Chat SupportPhone SupportEmail SupportIntercom

CUSTOMER SUCCESS TEAM / SEO SPECIALIST / CHAT SUPPORT

SALESNEXUS

Oct 2020 - May 2023

Key Achievements:

- Collaborating with the management team - Planned and executed Company's marketing strategies - Manage company website, SEO development and tracking analytics to ensure all content up to date and relevant - Handling customers concern thru chat or call in a daily basis

ZapierData EntryWordPress DeveloperHTML5/CSS3Lead GenerationGoogle AdsWordPressSEO (Technical & Content)Google Tag ManagerCanvaGoogle Sheets (Advanced)Excel (Advanced)Live Chat SupportPhone SupportEmail SupportGoogle Analytics 4ZendeskTechnical SupportTicket ManagementIntercom

LOAN PROCESSOR

ULTIM8 Outsource Solutions

Mar 2020 - Oct 2020

Key Achievements:

- Process car loans - Back office

SENIOR PROCESSS ASSOCIATE

ThoughtFocus Technologies, LLC

Nov 2016 - Nov 2019

Key Achievements:

- Process all types of loans - Communicate with US Banks and Credit Unions to verify customers credit score

Live Chat SupportPhone SupportEmail Support

SEO SPECIALIST - TEAM LEADER

Syner-G Outsourcing Inc.

Feb 2014 - Oct 2016

Key Achievements:

- Planned and executed Company's marketing strategies - Manage website design, content, SEO development and tracking analytics to ensure all content up to date and relevant - Consult with the management team to develop long-term plans

WordPress DeveloperWordPressGoogle Tag ManagerGoogle AdsTechnical SupportSocial Media SupportTicket ManagementCanvaGoogle Analytics 4Google Sheets (Advanced)Excel (Advanced)

Quick Stats

Age32 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Education

Associate's Degree

Informatics Computer Institute

2011 - 2012

Associate's Degree

Asian Institute of Computer Studies

2009 - 2011