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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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As an experienced customer support professional, I have a wide range of skills whcih includes fraud management, technical support, and card management. My passion for delivering exceptional customer experiences has grown as I worked in contact centers where I learned the importance of prioritizing the needs of every individual who seeks assistance. My extensive experience in this field has helped me develop excellent communication skills, a keen eye for detail, and the ability to remain calm under pressure, making me well-suited for this role. Throughout my career, I have maintained strong relationships with team members, which has enabled me to become a valuable asset to any organization. My strengths, such as organization and time management skills, have allowed me to efficiently manage multiple tasks while maintaining exceptional quality and attention to detail. As I continue to grow professionally, my vision is to continue learning and evolving while making a positive impact within the organization. I believe that through my integrity, hard work, and dedication, I can make a significant contribution to the success of any team. When I am not at work, I enjoy traveling, exploring new cultures and cuisines, and spending time with my family and friends.

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Skilled in customer relationship management, cross-selling financial products, digital payment solutions, and sales strategy implementation, with a strong focus on customer retention.

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A versatile and results-driven professional with experience as a Registered Nurse, Virtual Assistant, Business Development Manager (BDM), Sales Manager, and FX Specialist. Combines healthcare expertise with a strong background in business development, sales strategy, client relationship management, lead generation, partnership acquisition, foreign exchange operations, OTC transactions, liquidity sourcing, and cross-border payments. Skilled in administrative support, online research, CRM management, data entry, scheduling, customer service, and digital communication. Demonstrates strong analytical, negotiation, communication, and problem-solving skills, with the ability to manage multiple priorities, build lasting client relationships, identify growth opportunities, and support operational efficiency. Adaptable and detail-oriented, with a commitment to delivering quality patient care, driving business growth, improving customer experiences, and providing reliable virtual and professional support across diverse industries.

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Highly organized and detail-oriented Administrative Virtual Assistant with 2 years of audit experience, bringing a strong foundation in accuracy, data management, and structured workflows. Experienced in calendar management, email management, data entry, document preparation, file organization, and administrative support, with a high level of confidentiality and professionalism. Leveraging an audit background, I offer strong analytical skills, attention to detail, data analysis, reporting, and process improvement. Proficient in Microsoft Excel, Google Workspace, Microsoft Office Suite, data management systems, and CRM tools, with the ability to streamline operations and improve efficiency. Adept at task management, scheduling, inbox management, client communication, and workflow optimization in fast-paced virtual environments. Committed to delivering reliable, proactive, and high-quality virtual assistance, with strengths in time management, organization, problem-solving, accuracy, and multitasking.

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I have diverse work experience in SEO writing, general data entry, customer support and website development.

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Fraud and risk professional with a BA in Criminology (Law major) and over three years of banking experience at Nedbank, covering fraud investigation, AML/KYC compliance, and client-facing contact centre work. Skilled at spotting suspicious activity, verifying identities, and resolving high-pressure cases accurately and in line with regulatory requirements. Certified in Fraud Examination Fundamentals, AML Principles, and Cybersecurity Fundamentals (UCT). Also brings leadership experience from directing a learning centre for eight years and current client advisory experience as a Financial Advisor at Old Mutual.

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I am a Financial Accountant with 10+ years of experience across accounting, bookkeeping, financial reporting, reconciliations, budgeting, financial analysis and business support. My strength is bringing accuracy, structure and insight to financial information. From managing General Ledger, AP/AR, month-end close and reconciliation to analyzing budget, costs and Variances. I focus on Making finance more efficient and decision-focused. I’m passionate about using Excel, ERP/accounting systems, data analysis AI and automation to simplify repetitive tasks, improve reporting and create better financial processes. I’m currently open to remote, hybrid, in-person and international opportunities in financial accounting, Bookkeeping, Finance analysis, financial reporting and Data Analysis. What I Bring: 1. Financial Accuracy & Strong attention to details. 2. General ledger, AR/AP & Reconciliations. 3. Financial reporting & a 10-day cycle month-end closer. 4. Budgeting, forecasting and Variance analysis. 5. Advance Excel, Power BI, Tableau, SQL and Financial data analysis. 6. ERP/QuickBooks Online, Xero, Microsoft Dynamic Nav &T24. 7. Process Improvement, AI and Automation. 8. Reliable independent and collaborative.

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Customer-focused professional with over 20 years of experience across customer service, BPO, training, HR, and operations, complemented by sales experience in insurance, fashion, and cosmetics. Skilled in customer engagement, upselling, relationship building, product presentation, and identifying customer needs. Experienced in automotive sales support, customer retention, and coaching teams on sales techniques. A strong communicator, adaptable problem-solver, and quick learner who builds trust with customers and takes ownership of responsibilities. A valuable hire for a sales team seeking someone who combines extensive customer service experience with a customer-first mindset, strong interpersonal skills, and a commitment to achieving business goals.

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Dependable Customer Service & Operations professional with experience keeping business workflows, client communications and admin systems running smoothly. Proven success managing high-volume incoming and outgoing channels, organizing multi-time-zone schedules and keeping CRMs meticulous. Known for reducing operational friction, freeing up bandwidth and executing consistent follow-up protocols that boost retention. Proficient across key collaboration and operational platforms, including CRM software (Salesforce, HubSpot), scheduling tools (Calendly), project management workspaces (Notion, Asana, Trello), database systems (Epic, Cerner), Google Workspace, Microsoft 365, and communication platforms (Slack, Zoom, MS Teams).

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I bring a strong combination of administrative, research, analytical, and organisational skills that make me a great fit for a Virtual Assistant position. Through my experience at Cinga Capital, I developed skills in research, report writing, data analysis, preparing presentations, and working with information accurately and professionally. I also gained administrative experience at Likabosh Group, a family construction business, where I occasionally assisted with filing, document management, preparing quotations and invoices, communicating with clients and suppliers, and general administrative tasks. These experiences have strengthened my attention to detail, time management, communication, and ability to work independently. I am adaptable, eager to learn, comfortable working with digital tools, and committed to providing reliable, efficient, and professional support.

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Experienced | Bookkeeper skilled in reconciliations, reporting, QuickBooks, Xero, Sage and accuracy.

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I am a detail-oriented and results-driven professional with extensive experience in customer support, account management, and administrative operations within fast-paced, global environments. I bring strong organizational, communication, and problem-solving skills, with a proven ability to manage high-volume workloads, streamline processes, and support cross-functional teams. With a background in fintech support, virtual assistance, and accounting coordination, I am adept at handling data, resolving complex issues, and ensuring smooth day-to-day operations. I am highly adaptable, tech-savvy, and committed to delivering efficient, accurate, and customer-focused results in remote or hybrid work settings.

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Hi, I’m EJ, based in the Philippines. I have over 15 years of experience in the contact center industry, with a background in customer service, client support, operations, and leadership. I’ve also worked in corporate environments with companies like Wells Fargo and Google, supporting teams and handling client and operational needs. I have around six years of remote work experience, where I’ve developed strong skills in communication, organization, problem-solving, and working independently. I’m now looking for an opportunity where I can use my experience to contribute to a team, take on more responsibility, and continue growing professionally.

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I'm Geoffrey, an accounts assistant based in Nairobi, and this role caught my eye because it's exactly the kind of work I do every day: billing, payables, receivables and keeping the books clean. Right now I work at Superior Tours and Travel, where I prepare quotations and invoices, handle supplier payments and customer receipts, and chase overdue balances politely until they're paid. I also do the monthly bank reconciliations, payroll, VAT returns and sales reports, and I review the work of three other accountants to make sure it's accurate. I've used QuickBooks for billing customers at Delta Petro Station, and Sage Accounting and advanced Excel in my other roles, so I'm comfortable with accounting software and quick to pick up new systems. I'm also studying for my CPA (Intermediate) and I'd like to build my career in real estate and construction accounting. A few things about how I work: I'm careful with numbers, I follow through on what I say I'll do, and I'm comfortable working on my own. My English is fluent, and I have reliable internet and a quiet space to work from. Thank you for considering me. I'd love to talk more.

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Good knowledge of nepali market, sales and marketing and has good knowledge abt loan and worked as senior assistance in hire purchase.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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Work Preferences Employment: Full-time preferred; open to part-time/contract Work arrangement: Remote / Online Location: Nairobi, Kenya Time zones: Open to working across any time zone Preferred roles: Project Management, Operations, Project Coordination, NOC/Technical Coordination Availability: Available for remote opportunities Work style: Flexible, organized, deadline-focused and collaborative. I am an experienced Operations and Project Management professional with a background in telecommunications, NOC coordination, civil works, stakeholder management, procurement, subcontractor coordination, reporting, budgeting, and team leadership. I have experience coordinating technical and field teams, monitoring project deliverables, resolving operational challenges, and ensuring projects are completed within agreed timelines and requirements. I hold a Diploma in Information Technology and PRINCE2 certification. I am currently based in Nairobi, Kenya, and am fully open to remote opportunities and working across any time zone. I am adaptable and open to roles in project management, operations, project coordination, technical coordination, and related areas where my experience can add value.

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I am a highly organized, proactive, and detail-oriented Senior Executive Assistant and Operations Support Professional with over 9 years of experience supporting executives, managing administrative operations, and improving business processes across diverse industries, including healthcare, construction, and executive operations. I specialize in executive calendar and inbox management, travel coordination, stakeholder communication, project coordination, financial administration, research, and workflow optimization. I am experienced in managing confidential information, preparing executive reports, coordinating meetings, tracking action items, and ensuring business priorities are executed efficiently. My technical expertise includes Google Workspace, Microsoft Office, QuickBooks, Asana, Canva, Zoom, and other digital collaboration tools. I am comfortable working independently in remote environments, managing competing priorities, and supporting executives across different time zones. What sets me apart is my ability to anticipate executive needs, take ownership of responsibilities, solve problems proactively, and maintain exceptional attention to detail. I bring professionalism, discretion, adaptability, and strong communication skills to every role. I am passionate about helping busy executives stay organized, streamline operations, and focus on strategic priorities by providing reliable, efficient, and results-driven executive support.

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ICT Professional and Project Manager with over three years of experience in systems administration, network management, web development, database operations and electoral technology. Currently Senior ICT, Voter Registration & Delimitation Officer at the Zimbabwe Electoral Commission (Midlands Province), overseeing ICT infrastructure, BVR kit management, boundary mapping and provincial reporting. Skilled in web development (HTML, JavaScript, and website and intranet design and maintenance), with research and analysis experience in STATA, results-based management and M&E system design. Recently completed a Postgraduate Diploma in Sustainable Project Management, Monitoring & Evaluation, bringing a results-focused approach to technology and programme delivery.”

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