Executive Assistant/Customer Support Specialist

Edilberto

1,200/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, I’m EJ, based in the Philippines. I have over 15 years of experience in the contact center industry, with a background in customer service, client support, operations, and leadership. I’ve also worked in corporate environments with companies like Wells Fargo and Google, supporting teams and handling client and operational needs. I have around six years of remote work experience, where I’ve developed strong skills in communication, organization, problem-solving, and working independently. I’...

Top Skills

Data Entry · 10 yearsEmail Support · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsResearch & Information Gathering · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
ZendeskIntermediate
Social Media SupportBeginner

Data & Analytics

Google Analytics 4Expert
Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

E-commerce & Marketplace

eBayExpert
ShopifyIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
Inventory ManagementIntermediate
GorgiasIntermediate

Finance & Accounting

Risk ManagementExpert
AML/KYCExpert
QuickBooksBeginner

Human Resources

SOP WritingExpert

Marketing & Growth

Social Media AnalyticsBeginner
MailchimpBeginner
KlaviyoBeginner

Sales & Business Development

SalesforceIntermediate

Specialized Skills

Terms & ConditionsExpert
Intellectual PropertyExpert
Legal ResearchExpert
GDPR ComplianceExpert
Performance ManagementExpert
Coaching & MentoringAdvanced
Contract ReviewBeginner

Virtual Assistance & Admin

Data EntryExpert
Research & Information GatheringExpert
Executive Assistant ServicesIntermediate
Calendar ManagementBeginner
Travel PlanningBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
AsanaBeginner
JiraBeginner
AirtableBeginner

Work Experience

Client Services Coordinator

Lone Wolf Technologies

Oct 2025 - Jul 2026

Ticket ManagementZendeskEmail SupportSOP WritingSalesforceContract ReviewDocument ManagementMeeting CoordinationJira

Quick Stats

Age42 years
English LevelFluent
ID VerificationNot verified