Operations & Project Management Specialist

Beatrice

ID Verified
2,280/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Work Preferences Employment: Full-time preferred; open to part-time/contract Work arrangement: Remote / Online Location: Nairobi, Kenya Time zones: Open to working across any time zone Preferred roles: Project Management, Operations, Project Coordination, NOC/Technical Coordination Availability: Available for remote opportunities Work style: Flexible, organized, deadline-focused and collaborative. I am an experienced Operations and Project Management professional with a background in telecommun...

Top Skills

Phone Support · 10 yearsLive Chat Support · 8 yearsLead Management · 7 yearsTimekeeping · 7 yearsSOP Writing · 6 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Lead ManagementExpert
Ticket ManagementExpert

Data & Analytics

Excel (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner

Finance & Accounting

Risk ManagementAdvanced

Human Resources

TimekeepingExpert
SOP WritingExpert

Marketing & Growth

LinkedIn AdsBeginner
Google AdsBeginner

Work Experience

Project and operations Manager

Fireside Communications

Feb 2016 - Jul 2026

Key Achievements:

Key Achievements Successfully managed 5 civil works sites from project execution through to completion and first-milestone PAC invoicing. Coordinated multiple technical and field teams, ensuring timely follow-up, issue escalation, and project delivery. Managed NOC operations and ticket follow-up, ensuring incidents were tracked and resolved within agreed SLAs. Expanded project scope by taking on 4 additional sites, coordinating POs and commencement of material deliveries. Managed procurement and subcontractors, including onboarding, agreements, materials, and site supervision. Coordinated electrical and civil works for telecommunications/basestation sites, supporting end-to-end site readiness. Improved operational accountability through regular project reporting, progress tracking, stakeholder communication, and escalation. Managed diverse stakeholders, including clients, landlords, supervisors, technical teams, management, accounts, and suppliers. Supported team performance through training and mentorship, helping field and technical teams meet operational requirements. Applied budgeting and cost-control skills when managing materials, project requirements, and subcontractor activities.

Lead ManagementPhone SupportTicket ManagementLive Chat Support

Quick Stats

Age38 years
English LevelFluent
ID VerificationVerified

Certifications

Diploma in Information Technology