Senior Executive AssistantSenior Executive Assistant
Michelle
$1,000
per month
($6/hour)
Profile Description
I am a detail-oriented and results-driven professional with extensive experience in customer support, account management, and administrative operations within fast-paced, global environments. I bring strong organizational, communication, and problem-solving skills, with a proven ability to manage high-volume workloads, streamline processes, and support cross-functional teams. With a background in fintech support, virtual assistance, and accounting coordination, I am adept at handling data, resol...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Account Specialist
TDCX MALAYSIA
Apr 2024 - Apr 2026
Job Responsibilities:
During my tenure as an Account Specialist at TDCX supporting Stripe’s global merchant base, I consistently delivered high-quality customer support across email, chat, and phone channels while maintaining strong performance against customer satisfaction (CSAT) and service level agreements (SLAs). I was able to efficiently reduce resolution time by accurately diagnosing payment failures, declines, f...
Virtual Assistant
APRIO
Apr 2023 - Dec 2023
Job Responsibilities:
During my tenure at Aprio, I successfully supported accounting and administrative operations by streamlining document workflows and improving overall organizational efficiency. I played a key role in maintaining accurate financial records through consistent data entry, reporting, and spreadsheet management using tools like Excel, QuickBooks, and Xero. I contributed to the timely completion of acco...
Virtual Assistant
NNAccount
Nov 2020 - Sep 2021
Job Responsibilities:
During my tenure at NNACCOUNT, I provided consistent administrative and client support that helped improve the efficiency of day-to-day accounting operations. I successfully managed client communications as a primary point of contact, ensuring inquiries were properly addressed and escalated to the appropriate accounting staff when needed. I played a key role in streamlining client onboarding by co...
Appointment Setter
Dealers Choice Home Buyers
Jan 2020 - Oct 2020
Job Responsibilities:
During my role at Dealers Choice Home Buyers, I successfully contributed to lead generation and sales pipeline growth by consistently sourcing and qualifying motivated homeowner leads through cold calling. I played a key role in improving appointment setting efficiency by scheduling qualified prospects for acquisitions specialists, ensuring a steady flow of potential property evaluations. I effect...
Customer Service Represntative
ALORICA
Jun 2017 - Dec 2019
Job Responsibilities:
During my tenure at Alorica supporting Amazon customers, I consistently delivered high-quality customer service in a fast-paced, high-volume environment. I successfully resolved a wide range of customer inquiries related to billing, technical issues, and account concerns while maintaining strong performance in quality and efficiency metrics. I was recognized for effectively de-escalating customer...