Senior Executive AssistantSenior Executive Assistant

Key Achievements:

During my tenure as an Account Specialist at TDCX supporting Stripe’s global merchant base, I consistently delivered high-quality customer support across email, chat, and phone channels while maintaining strong performance against customer satisfaction (CSAT) and service level agreements (SLAs). I was able to efficiently reduce resolution time by accurately diagnosing payment failures, declines, fraud alerts, and technical issues, ensuring faster and more effective problem resolution. I handled complex disputes and chargebacks with a strong focus on compliance with financial regulations and internal policies. I also supported merchants in optimizing their use of the platform by guiding them through account onboarding, API basics, dashboard navigation, and payment configuration. In addition, I contributed to risk mitigation efforts by educating users on KYC requirements, PCI-DSS standards, and fraud prevention practices. Throughout my role, I maintained a high level of accuracy when handling sensitive financial data and actively provided feedback to internal teams on recurring customer issues, helping improve overall processes and product experience.

Key Achievements:

During my tenure at Aprio, I successfully supported accounting and administrative operations by streamlining document workflows and improving overall organizational efficiency. I played a key role in maintaining accurate financial records through consistent data entry, reporting, and spreadsheet management using tools like Excel, QuickBooks, and Xero. I contributed to the timely completion of accounting tasks by coordinating schedules, preparing meeting materials, and ensuring smooth communication between clients and internal teams. I also helped improve document control processes by organizing, filing, and maintaining version accuracy of sensitive financial records. My support in research, reporting, and administrative coordination helped enhance productivity and ensured that project deadlines and client requirements were consistently met.

Key Achievements:

During my tenure at NNACCOUNT, I provided consistent administrative and client support that helped improve the efficiency of day-to-day accounting operations. I successfully managed client communications as a primary point of contact, ensuring inquiries were properly addressed and escalated to the appropriate accounting staff when needed. I played a key role in streamlining client onboarding by coordinating document collection, scheduling meetings, and maintaining organized client records. I also supported accountants by managing complex calendars, prioritizing appointments and deadlines, and ensuring smooth workflow coordination. In addition, I contributed to the accuracy and professionalism of client-facing documents by drafting and proofreading engagement letters, reports, and correspondence. My assistance in processing invoices, tracking payments, and organizing financial documentation helped ensure timely and accurate financial operations while supporting overall team productivity.

Key Achievements:

During my role at Dealers Choice Home Buyers, I successfully contributed to lead generation and sales pipeline growth by consistently sourcing and qualifying motivated homeowner leads through cold calling. I played a key role in improving appointment setting efficiency by scheduling qualified prospects for acquisitions specialists, ensuring a steady flow of potential property evaluations. I effectively pre-screened leads to identify seller motivation and property eligibility, which helped increase the quality of appointments and reduce wasted sales efforts. I also maintained accurate and up-to-date CRM records, supporting better tracking, follow-ups, and team coordination. In addition, I contributed to improving appointment show rates by conducting timely follow-ups and reminders, ensuring higher engagement from prospects and stronger conversion opportunities for the acquisitions team.

Key Achievements:

During my tenure at Alorica supporting Amazon customers, I consistently delivered high-quality customer service in a fast-paced, high-volume environment. I successfully resolved a wide range of customer inquiries related to billing, technical issues, and account concerns while maintaining strong performance in quality and efficiency metrics. I was recognized for effectively de-escalating customer concerns through empathy, active listening, and clear communication, leading to improved customer satisfaction and first-contact resolution. I also ensured accurate documentation of all customer interactions in CRM systems, supporting compliance and quality assurance standards. In addition, I contributed to reducing repeat contacts by educating customers on product features, policies, and self-service tools. My collaboration with technical and support teams helped ensure timely resolution of complex issues and smooth customer experience delivery.