Customer Service & Operations AssistantCustomer Service & Operations Assistant
Anita
ID Verified$800
per month
($5/hour)
Profile Description
Dependable Customer Service & Operations professional with experience keeping business workflows, client communications and admin systems running smoothly. Proven success managing high-volume incoming and outgoing channels, organizing multi-time-zone schedules and keeping CRMs meticulous. Known for reducing operational friction, freeing up bandwidth and executing consistent follow-up protocols that boost retention. Proficient across key collaboration and operational platforms, including CRM so...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Customer Success
Design & Creative
Sales & Business Development
AI & Automation
Data & Analytics
Finance & Accounting
Human Resources
Work Experience
Virtual Assistant & Operations Coordinator
Simpak Supplies ltd
Jan 2026 - Present
Job Responsibilities:
Managed core communication lines, handling inquiries across email and phone while guiding clients through their end-to-end service journey. Streamlined daily business tracking by maintaining project boards in Notion, monitoring purchase orders and tracking client deliverables. Restructured executive calendar management across multiple time zones, resolving booking overlaps and giving back 15+...
Customer Service & Operations Assistant
P.C.E.A Kikuyu Hospital
Aug 2024 - Dec 2025
Job Responsibilities:
Provided front-line patient support, managing high call volumes, addressing inquiries and booking appointments on provider calendars. Oversaw patient intake records, maintaining notes and chart updates in Epic while strictly adhering to privacy regulations. Executed proactive outreach campaigns and automated reminders, maintaining a 90%+ 24-hour completion rate that drastically lowered missed...
Quick Stats
Education
Associate's Degree
Kenya Medical and Training College
2022 - 2024