Dexter

Appointment Setter/Manager

Dexter

1,000/mo
CEBU - CITY OF LAPU-LAPU, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, 2023 TO MARCH 28, 2026 JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with ...

Top Skills

Account Management · <1 yearAccounts Payable/Receivable · <1 yearActiveCampaign · <1 yearAmazon FBA · <1 yearB2B Sales · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
FreshdeskBeginner
CrispBeginner

Data & Analytics

Data VisualizationBeginner
Google Sheets (Advanced)Beginner
Data MiningBeginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

EtsyBeginner
BigCommerceBeginner
Shopify PlusBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
eBayBeginner
Amazon FBABeginner
ShopifyBeginner
Order ProcessingBeginner

Finance & Accounting

Budget ManagementBeginner
Payroll ProcessingBeginner
Accounts Payable/ReceivableBeginner
Risk ManagementBeginner

Human Resources

RecruitmentBeginner
US RecruitingBeginner
PayrollBeginner
Policy WritingBeginner
HR ManagementBeginner

Marketing & Growth

Google AdsBeginner
LinkedIn AdsBeginner
Email MarketingBeginner
ChatGPT for MarketingBeginner
Facebook Business ManagerBeginner
Twitter/X ManagementBeginner
TikTok GrowthBeginner
YouTube Channel ManagementBeginner
LinkedIn OptimizationBeginner
Instagram GrowthBeginner
ActiveCampaignBeginner

Real Estate Operations

Real Estate ListingBeginner
Review & Reputation ManagementBeginner
PropStreamBeginner
Zillow Premier AgentBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Linkedin OutreachBeginner
B2C SalesBeginner
Cold CallingBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner
PipedriveBeginner
ZoomInfoBeginner

Software Development

TypeScriptBeginner
WordPress DeveloperBeginner
PHP (Laravel)Beginner
WixBeginner

Specialized Skills

Legal ResearchBeginner
Terms & ConditionsBeginner
HRIS ManagementBeginner
Employee RelationsBeginner
Performance ManagementBeginner
Compensation & BenefitsBeginner
OnboardingBeginner
Paralegal ServicesBeginner
Contract ReviewBeginner

Virtual Assistance & Admin

Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Document ManagementBeginner
Monday.comBeginner

Work Experience

Operations Manager

Sound Advice BPO

Aug 2023 - Sep 2026

Job Responsibilities:

• Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and...

Live Chat SupportLead ManagementCrispData MiningPhone SupportLiveChatData VisualizationEmail SupportGoogle Sheets (Advanced)BigCommerce

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified
Portfolio
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