Hellen

Senior Executive Assistant | Executive Operations Specialist

Hellen

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a highly organized, proactive, and detail-oriented Senior Executive Assistant and Operations Support Professional with over 9 years of experience supporting executives, managing administrative operations, and improving business processes across diverse industries, including healthcare, construction, and executive operations. I specialize in executive calendar and inbox management, travel coordination, stakeholder communication, project coordination, financial administration, research, and ...

Top Skills

Excel (Advanced) · 4 yearsDocument Management · 3 yearsEmail Management · 3 yearsEmail Support · 3 yearsGoogle Sheets (Advanced) · 3 years

Skills & Expertise

AI & Automation

Jasper AIBeginner
Claude CodeBeginner
ZapierBeginner
Workflow AutomationBeginner
Claude/Anthropic APIBeginner

Customer Success

Email SupportAdvanced
Lead ManagementAdvanced
Ticket ManagementAdvanced
ZendeskAdvanced
LiveChatAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Technical SupportIntermediate
Customer.ioIntermediate
Video SupportIntermediate
Social Media SupportIntermediate
Help ScoutIntermediate
IntercomIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Statistical AnalysisIntermediate

E-commerce & Marketplace

WooCommerceIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate
Marketplace SEOIntermediate
WordPressIntermediate
Order FulfillmentIntermediate
Facebook MarketplaceIntermediate
ShopifyIntermediate

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate
Payroll ProcessingIntermediate
Risk ManagementIntermediate
AML/KYCIntermediate

Virtual Assistance & Admin

Document ManagementAdvanced
Email ManagementAdvanced
Calendar ManagementIntermediate
Travel PlanningIntermediate
Data EntryIntermediate
Executive Assistant ServicesIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
Personal Assistant ServicesIntermediate
Meeting CoordinationIntermediate
AsanaIntermediate
NotionIntermediate
ClickUpIntermediate
Monday.comIntermediate
AirtableIntermediate

Work Experience

Executive Partner

Athena | Return To Play (RTP), Avon, Indiana, USA

Jun 2025 - Present

Job Responsibilities:

.Provide executive-level support through calendar and inbox management, priority coordination, and responsive stakeholder communication. • Build and maintain internal trackers and systems to improve workflow visibility, accountability, and follow-through. • Coordinate QuickBooks deposits, purchase orders, payment tracking, and financial reports to support operational oversight. • Organize meetings...

Email SupportClaude/Anthropic APILive Chat SupportVideo SupportLead ManagementJasper AIGoogle Sheets (Advanced)WooCommerceFacebook MarketplaceInventory Management

Quick Stats

Age36 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Moi University

2009 - 2013