Customer Service Representative

aira

ID Verified
1,300/mo
Calapan City, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

As an experienced customer support professional, I have a wide range of skills whcih includes fraud management, technical support, and card management. My passion for delivering exceptional customer experiences has grown as I worked in contact centers where I learned the importance of prioritizing the needs of every individual who seeks assistance. My extensive experience in this field has helped me develop excellent communication skills, a keen eye for detail, and the ability to remain calm un...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsTicket Management · 10 yearsTechnical Support · 6 yearsLive Chat Support · 5 years

Skills & Expertise

Content & Writing

ScriptwritingBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert
Technical SupportExpert
Live Chat SupportExpert
Social Media SupportAdvanced
Video SupportAdvanced
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner
Adobe PhotoshopBeginner
Adobe Premiere ProBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingBeginner
Order FulfillmentBeginner

Finance & Accounting

Financial AnalysisBeginner
Risk ManagementBeginner
AML/KYCBeginner

Sales & Business Development

SalesforceBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner
JiraBeginner
Monday.comBeginner

Quick Stats

Age36 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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