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Service Quality Specialist II | Uber Manila COE Supports service quality functions within the Manila Center of Excellence. Works in a quality-focused operations environment supporting service standards and customer experience. COE Specialist II – U4b | Uber Manila COE Supported Center of Excellence operations in a specialist capacity. Qantas Reservation Specialist / Lalamove US Customer Service | Stellar Philippines Inc. Handled reservation support for Qantas and customer service support for Lalamove US. Provided customer-facing support across travel reservations and U.S. customer service operations. Events & Programs Organizer / Volunteer Management | Gawad Kalinga QC Core Group Organized community events and programs and supported volunteer management and community organizing.

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Results-driven Customer Experience Specialist with 8+ years of experience in fintech and high-volume, remote-first support environments, including B2B payments, merchant onboarding, and cross-border payment support. I specialize in delivering exceptional service, resolving complex customer and merchant issues, and building trust through empathy, precision, and clear communication. With experience in customer support, KYC verification, and fraud/risk-aware service delivery, I combine emotional intelligence, technical fluency, and process discipline. Whether troubleshooting a merchant integration issue, investigating an account concern, or proactively surfacing patterns to improve the product, my focus stays the same: reduce friction, build trust, and deliver a seamless experience one conversation at a time.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communication skills, ability to build rapport with prospects, and results-driven mindset. I'm organized, dependable, quick to learn new systems, and committed to keeping pipelines organized while consistently delivering high-quality work. I work well independently, adapt quickly, and always strive to exceed performance goals.

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Enthusiastic and motivated recent graduate with a national Diploma in Public Relations. Known for strong organizational skills, attention to detail, and ability to work well under pressure. Eager to leverage academic knowledge and develop practical experience in a dynamic work environment. Adaptable, quick to learn, and committed to contributing effectively to team goals.

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Resourceful professional with 7+ years’ experience spanning customer success, virtual assistance, and project social work. Skilled in calendar management, CRM systems, stakeholder communication, and data analysis, with a proven record of boosting efficiency, cutting delays by 15%, and achieving 95%+ satisfaction rates. Adept at building strong client and stakeholder relationships, managing high-volume communications, and delivering tailored support that drives retention and long-term growth. Proficient in tools such as Salesforce, HubSpot, Power BI, and Asana, with a passion for enabling organizations to streamline operations, enhance customer experiences, and achieve measurable impact.

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I am a customer support and administrative professional with over five years of experience in virtual customer support. I have also worked in property management at Knight Frank Kenya, where I gained experience in client communication, handling inquiries and supporting daily operations. I enjoy helping clients, solving problems, organising tasks and making sure work is completed accurately and on time. I am comfortable working remotely, communicating with different people and learning new systems. I consider myself reliable, organized, Proactive and detail oriented. I would love the opportunity to support clients by providing dependable customer service and administrative support.

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Experienced administrative and finance professional with 10 years of experience working with American clients. Skilled in administrative support, financial reporting, budgeting, forecasting, data management, and client relationship management. Highly organized, detail-oriented, adaptable, and committed to delivering accurate, efficient, and high-quality work while supporting business operations and team success.

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Senior IT Project Manager and AI Data Quality Reviewer with over 20 years of experience leading complex technical projects, managing team operations, and auditing AI model performance. Certified PRINCE2 Practitioner and MCSE skilled in end-to-end project governance, workflow optimization, and high-impact technical delivery. Available immediately for remote or hybrid opportunities.

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With nearly 6 years of experience, I've had the privilege of collaborating with various professionals, including online coaches, real estate investors, recruitment specialists, and other business owners. My expertise spans credit repair specialist, insurance quoting analyst, customer service, sales associate, fraud analyst, data entry specialist, administrative assistant, real estate cold caller, and recruitment specialist. My capabilities are ever-expanding as I constantly strive to learn and push beyond my comfort zone. Clients often describe me as positive, driven, and eager to explore new possibilities. The focus of my business is to inspire others to stay creative and help them check off to-dos so they can be fully present for their true passions.

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Experienced Executive Assistant and Operations professional with 6+ years supporting CEOs, founders, and senior leadership in remote, fast-paced environments. Skilled in calendar and inbox management, executive correspondence, meeting coordination, travel and event logistics, document and presentation preparation, vendor coordination, and confidential administrative support. Strong communicator with excellent organizational skills, attention to detail, and the ability to manage priorities across multiple time zones. Proficient in Google Workspace, Microsoft Office, Slack, Notion, and AI productivity tools.

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AI Automation Specialist with a strong foundation as an Operations Supervisor in technical support call centers. Skilled at designing and implementing intelligent automation solutions that streamline workflows, reduce manual effort, and improve service quality. Combines deep knowledge of high-volume support operations with practical expertise in AI tools to help teams work smarter and deliver better customer experiences. Friendly, collaborative professional who enjoys turning complex processes into efficient, people-centered systems.

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Reliable Executive Assistant & Virtual Assistant with 15+ years of administrative experience and 7+ years in real estate. I help business owners stay organized, manage operations, coordinate projects, and get more done. Proactive, detail-oriented, tech-savvy, and ready to make your workload lighter from day one.

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Driving B2B sales growth, managing pipelines, lead sales teams, and expanding markets across sectors

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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Running a business means there’s always something competing for your attention. Inboxes fill up, CRMs fall behind, and daily operations stall while you focus on big-picture growth. I step in to break that cycle. I specialize in customer support, remote operations, and administrative ownership. I don’t just take tasks off your plate; I own them from start to finish. Because of my background in fast-paced remote environments, I ramp up quickly, troubleshoot independently, and don't require hand-holding. How I keep your business moving forward: Customer Support: Managing queues, onboarding new clients, and protecting your retention rates. Inbox & Calendar Cleanses: Archiving the noise, highlighting priorities, and scheduling seamlessly. Data & System Maintenance: Keeping your CRM and project boards clean and organized. Ops Support: Mapping out basic documentation, tracking action items, and scheduling social feeds. Tools I use daily: ClickUp, Slack, Zoho Desk, HubSpot, Canva, Google Workspace, Meta Business Suite, Fathom, ChatGPT, Claude, Zoom, Calendly. If a task is assigned to me, you can consider it done. I keep track of the moving parts, communicate proactively when roadblocks pop up, and deliver clean results. My goal is to give you your time back and provide total peace of mind. Let’s talk about what I can take off your plate this week.

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With almost 10 years of experience in customer service, including time in leadership roles, and hands-on experience supporting short-term rental operations, I am confident I can bring reliability, organization, and a genuine passion for helping people to your team. In my most recent role, I managed guest communication, reservations, and day-to-day support for short-term rental properties. This experience taught me how to anticipate guest needs, respond quickly and professionally across chat and phone, and resolve issues before they became bigger problems. I understand firsthand how much a smooth, positive experience matters to guests, and I take pride in delivering that consistently, even when juggling multiple priorities at once. Beyond my rental experience, my broader background in customer service, including supervising and supporting teams, has sharpened my communication skills, attention to detail, and ability to stay calm and solutions-focused under pressure. I am fluent in English and comfortable communicating with clients and guests through both written and verbal channels, which I believe is essential for a remote support role like this one.

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Results-driven Virtual Assistant with 5+ years of remote support experience in B2B lead generation, executive and administrative support, recruitment coordination, and social media management. I generated 800+ warm leads for a cybersecurity company through personalized outreach, and I maintained a 90% immediate reply rate on LinkedIn messages. I have also managed CEO calendars and inboxes, screened resumes, scheduled interviews, assigned quotes, registered companies on bids, handled official paperwork, and created social media content. I work well with US-based clients across time zones, and I’m comfortable with night shifts, tight deadlines, and changing priorities. My tools include GoHighLevel, HubSpot, LinkedIn Sales Navigator, Canva, Outlook, Teams, and QuickBooks.

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Claims professional with 5 years of experience in Property & Casualty (P&C) insurance claims processing for US-based policyholders. Track record of processing [phone hidden]+ claims monthly at [phone hidden]% accuracy while consistently meeting client-specific deadlines. Experienced in claim documentation review, regulatory compliance, and Salesforce CRM, with additional background in high-volume voice support and KPI-driven customer service. Core Specialties: • Property & Casualty (P&C) Claims Processing & Adjudication • First Notice of Loss (FNOL) & Documentation Review • Regulatory Compliance & SLA Adherence • Salesforce CRM & Claims Management Systems • Quality Auditing & Claims Accuracy Review

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Results-driven Operations and Service Delivery Manager with over 13 years of expertise directing multi-channel digital customer support and back-office technical campaigns. Proven track record of managing production floors of up to 150 front-line agents and 7 team managers, optimizing SLAs, CSAT, AHT, and FCR. Adept at leveraging metrics governance and the 3Ps performance framework (People, Product, Policy) to drive operational excellence across BPO toolchains including Zendesk, Salesforce Commerce Cloud, Shopify, and Amazon Central.

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