AI Automation Specialist | Operations Supervisor | TechAI Automation Specialist | Operations Supervisor | Tech

Job Responsibilities:

• Supervised call center workflows to hit SLA/quality targets (95%+ answer rates, 98%+ QA adherence), cutting repeat escalations 20% and improving AHT 12% plus FCR 9% via performance analysis. • Coached teams through 1:1s, huddles, and reviews to boost productivity 15%, while managing escalations and policy-aligned disciplinary actions.

Job Responsibilities:

• Delivered advanced multi-channel technical support (calls, chat, email) for hardware, software, and network issues, serving as primary escalation SME for complex cases via structured troubleshooting and root-cause analysis. • Drove operational excellence by supporting quality initiatives, mentoring junior staff, and promoting best practices while maintaining high customer satisfaction and servic... more...

Job Responsibilities:

• Delivered advanced multi-channel technical support for escalated issues, ensuring timely resolution, accurate documentation, consistent follow-ups, and adherence to service levels. • Achieved high customer satisfaction and productivity through effective problem-solving, strong communication, and efficient case management.

Job Responsibilities:

• Managed complex escalated customer cases with in-depth technical analysis, troubleshooting, and problem resolution to ensure seamless experience and high satisfaction. • Collaborated cross-functionally with back-office and repair teams while applying strong case management skills to drive timely resolution and service continuity.

Job Responsibilities:

• Provided expert multi-channel (voice/email) technical support and troubleshooting for system-related issues, ensuring accurate diagnosis, timely resolution, and high service standards. • Applied strong problem-solving and communication skills to efficiently manage inquiries while meeting productivity goals and delivering a seamless customer experience.

Job Responsibilities:

• Managed office equipment, inventory, and procurement to ensure efficient resource use and uninterrupted operations, while maintaining accurate financial, personnel, and confidential records in compliance with policies. • Prepared detailed reports, presentations, and correspondence to support internal operations and external communications.

Job Responsibilities:

• Created and managed engaging multi-platform content (blogs, websites, social media) to strengthen brand presence and visibility, while analyzing metrics to refine strategies and boost audience reach. • Supported online community management and client interactions through responsive communication and positive user engagement.

Job Responsibilities:

• Developed and implemented workplace safety policies and procedures, conducted site inspections and risk assessments to identify hazards, ensure regulatory compliance, and prevent accidents. • Promoted safety awareness through training, communication, and proactive resolution of employee safety concerns.