Virtual Assistant, Customer ServiceVirtual Assistant, Customer Service
Mariel
ID Verified$950
per month
($5/hour)
Profile Description
With almost 10 years of experience in customer service, including time in leadership roles, and hands-on experience supporting short-term rental operations, I am confident I can bring reliability, organization, and a genuine passion for helping people to your team. In my most recent role, I managed guest communication, reservations, and day-to-day support for short-term rental properties. This experience taught me how to anticipate guest needs, respond quickly and professionally across chat and...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Data & Analytics
Work Experience
Property Management Specialist, Virtual Assistant (Part-Time)
STARLIGHT MOTOR INN | South Carolina, USA (Remote)
Apr 2025 - Jun 2026
Key Achievements:
• Managed guest inquiries, bookings, and confirmations across Airbnb, [link hidden], Expedia, and Vrbo • Coordinated check-in and check-out procedures, provided arrival instructions, and confirmed guest arrivals and departures • Managed multi-property calendars and availability to prevent double bookings • Handled dispute resolutions and claims on Airbnb, including policy compliance, damage claims, and compensation requests
Team Leader, Incident Response Team (IRT)
MYTAXI.PH, INC. (Grab)
Jan 2025 - Apr 2026
Key Achievements:
Led and managed the Incident Response Team as the primary point of contact for high-stakes operational incidents • Developed, refined, and maintained incident response programs aligned with organizational goals and risk management strategies • Managed crisis communications and delivered detailed, accurate incident reports to senior management and legal teams • Trained, mentored, and evaluated team members to maintain high performance standards during critical operations • Maintained flexible availability to respond to emergency incidents outside standard business hours
Team Leader, Customer Experience
MYTAXI.PH, INC. (Grab)
Sep 2016 - Dec 2024
Key Achievements:
• Supervised, coached, and motivated a team of Customer Support Representatives to deliver high-quality service • Conducted regular team meetings, performance reviews, and one-on-one feedback sessions to drive continuous improvement • Handled complex and escalated customer support issues and implemented resolutions to ensure customer satisfaction • Tracked team Key Performance Indicators (KPIs) and prepared regular operational reports for executive leadership