Community moderator/customer service representative/virtualCommunity moderator/customer service representative/virtual
Joy
$1,000
per month
($6/hour)
Profile Description
Resourceful professional with 7+ years’ experience spanning customer success, virtual assistance, and project social work. Skilled in calendar management, CRM systems, stakeholder communication, and data analysis, with a proven record of boosting efficiency, cutting delays by 15%, and achieving 95%+ satisfaction rates. Adept at building strong client and stakeholder relationships, managing high-volume communications, and delivering tailored support that drives retention and long-term growth. Pro...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer service representative/Virtual Assistant
Masogo Child Development Centre
Jan 2019 - Present
Job Responsibilities:
Managed calendars, correspondence, and record-keeping for 200+ program participants, maintaining 100% accuracy in documentation. Compiled, analyzed, and submitted monthly reports, improving efficiency of decision-making by 20%. Coordinated logistics for school visits, trainings, and Saturday programs, streamlining operations and cutting delays by 15%. Collaborated with the project accou...