Virtua Customer Support SpecialistVirtua Customer Support Specialist
doris
$1,000
per month
($6/hour)
Profile Description
I am a customer support and administrative professional with over five years of experience in virtual customer support. I have also worked in property management at Knight Frank Kenya, where I gained experience in client communication, handling inquiries and supporting daily operations. I enjoy helping clients, solving problems, organising tasks and making sure work is completed accurately and on time. I am comfortable working remotely, communicating with different people and learning new syst...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Support
E - virtual Assistants
Jan 2020 -
Job Responsibilities:
Managed high-volume customer inquiries via email, live chat, and social media, maintaining consistent first-contact resolution and high satisfaction ratings. Maintained and updated CRM records in Salesforce and Zendesk, ensuring data accuracy and timely follow-up on all customer cases. Coordinated executive calendars, scheduled meetings across multiple time zones, and arranged travel using [link h...
Customer Support
Atlas Assistants
Mar 2023 - Sep 2026
Job Responsibilities:
Inbound and outbound calls, live chats, email chats, customer inquiries, problem solving, data entry, typing, email management
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2018 - 2021