Jann

Customer Support

Jann

ID Verified
700/mo
Quezon city, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Service Quality Specialist II | Uber Manila COE Supports service quality functions within the Manila Center of Excellence. Works in a quality-focused operations environment supporting service standards and customer experience. COE Specialist II – U4b | Uber Manila COE Supported Center of Excellence operations in a specialist capacity. Qantas Reservation Specialist / Lalamove US Customer Service | Stellar Philippines Inc. Handled reservation support for Qantas and customer service support for Lal...

Top Skills

Live Chat Support · 3 yearsLiveChat · 3 yearsTicket Management · 3 yearsEmail Support · 2 yearsCopywriting · <1 year

Skills & Expertise

Content & Writing

CopywritingBeginner

Customer Success

Live Chat SupportAdvanced
LiveChatAdvanced
Ticket ManagementAdvanced
Email SupportIntermediate
Technical SupportBeginner

Work Experience

Qantas Reservation Specialist / Lalamove US Customer Service

Stellar Philippines Inc.

Sep 2019 -

Key Achievements:

Handled reservation support for Qantas and customer service support for Lalamove US. Provided customer-facing support across travel reservations and U.S. customer service operations.

Service Quality Specialist II

Uber Manila COE

Dec 2022 - Aug 2026

Key Achievements:

Supports service quality functions within the Manila Center of Excellence. Works in a quality-focused operations environment supporting service standards and customer experience

UBER Manila COE

COE Specialist II

Nov 2021 - Dec 2022

Key Achievements:

Supported Uber for Business handling account specific concerns.

Quick Stats

Age37 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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