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Hi, I’m Faith Buluma, based in Nairobi, Kenya. I’m a Certified Virtual Assistant with administrative and recruitment support. I help busy recruitment teams and growing businesses stay organised and keep processes moving by managing the administrative work behind recruitment and daily operations. I have experience with candidate sourcing, screening, communication, application tracking, scheduling, reporting, and record management. In one project, I managed a pipeline of over 200 candidates and reached out to more than 20 candidates daily. My strengths are organisation, clear communication, accountability, and adaptability. I’m also developing recruitment automation skills to improve efficiency while maintaining the human touch.

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Highly reliable and detail-oriented Virtual Assistant with a strong background in executive support, operations coordination, legal research, and IT systems administration. Proven ability to manage calendars, emails, documentation, reporting, and workflow optimization in fast-paced, remote environments while maintaining confidentiality and compliance. Tech-savvy and proactive, with experience supporting business operations, streamlining processes, tracking performance metrics, and handling customer-facing tasks with clear professional communication. Adept at working independently, anticipating needs, and ensuring daily operations run smoothly across multiple platforms.

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Customer-focused professional with over 20 years of experience across customer service, BPO, training, HR, and operations, complemented by sales experience in insurance, fashion, and cosmetics. Skilled in customer engagement, upselling, relationship building, product presentation, and identifying customer needs. Experienced in automotive sales support, customer retention, and coaching teams on sales techniques. A strong communicator, adaptable problem-solver, and quick learner who builds trust with customers and takes ownership of responsibilities. A valuable hire for a sales team seeking someone who combines extensive customer service experience with a customer-first mindset, strong interpersonal skills, and a commitment to achieving business goals.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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ICT Professional and Project Manager with over three years of experience in systems administration, network management, web development, database operations and electoral technology. Currently Senior ICT, Voter Registration & Delimitation Officer at the Zimbabwe Electoral Commission (Midlands Province), overseeing ICT infrastructure, BVR kit management, boundary mapping and provincial reporting. Skilled in web development (HTML, JavaScript, and website and intranet design and maintenance), with research and analysis experience in STATA, results-based management and M&E system design. Recently completed a Postgraduate Diploma in Sustainable Project Management, Monitoring & Evaluation, bringing a results-focused approach to technology and programme delivery.”

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I am a great fit because I have experience handling healthcare-related data, supporting clients, and working with administrative systems that require accuracy and confidentiality. I bring strong attention to detail, excellent communication skills, and the ability to manage sensitive information responsibly. I am also comfortable using digital tools and adapting quickly to new systems, which allows me to support both patients and healthcare teams effectively.

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I am an experienced and licenced Auctioneer and HR/ Administrative Professional with over six years of experience in Human Resources, Customer Service and Auction Operations.Having worked with Gillette Auctioneers,Coca-Cola Beverages Africa and Multichoice Kenya. I have developed strong skills in record management, communication, coordination, customer relations and Problem-solving. My auctioneering experience has strengthened my abilities in auction administration, documentation, client communication and operational coordination. Iam proficient in Microsoft Office, Google Workspace, Zoom, Teams, Trello and Slack. I am reliable, organised, detail-oriented and adaptable, with the ability to work independently, manage multiple tasks, meet deadlines and deliver excellent results in remote or office-based roles.

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Detail-oriented and client-focused administrative professional with extensive experience in project coordination, documentation, and stakeholder support across government and educational sectors. Proven ability to manage records, handle official correspondence, and streamline fast-paced daily operations with high accuracy. Combines a strong background in English communication, customer service, and structured problem-solving with official credentials including Career Service Professional eligibility and Certified Human Resource Associate certification. Highly organized, adaptable, and dedicated to providing reliable, professional remote assistance.

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Business Administration graduate majoring in Human Resources with 7+ years of experience across customer service, administrative support, healthcare processing, sales, logistics, and operations. Currently completing virtual assistance and sales training covering cold calling, appointment setting, lead generation, administrative tasks, and social media support. Skilled in customer communication, CRM documentation, scheduling, data accuracy, and working toward performance targets.

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Virtual assistant, Appointment Setter, admin Staff, Human Resources Staff, Recruitment, Payroll Assit

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I am a dependable Virtual Assistant with experience in executive support, HR administration, recruitment coordination, and customer service. I have supported a CEO, coordinated interviews, managed calendars and business communications, and prepared reports. Skilled in Microsoft Office and Google Workspace, I bring clear communication, attention to detail, and an organized approach to managing priorities. I help clients stay on top of daily tasks and keep operations running smoothly.

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Data Analyst and Operations professional with 15+ years of experience in BPO and IT operations, including workforce and real-time analysis, quality assurance, team leadership, and operations supervision. Currently a Data Analyst and Operations Assistant, building reports and dashboards with Excel, SQL, Power BI, and Looker to turn data into clear, actionable insights. Skilled at improving processes, tracking performance metrics, and supporting teams in fast-paced, remote environments. Holds a BEng in Computer/Telecommunication Engineering. Seeking a remote role where I can apply my analytical and operational expertise.

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Results-driven Operations and HR Professional with over 20 years of expertise across BPO, ESL, and customer service sectors. A proven leader in talent management and remote team coordination, specialized in transforming high-volume customer inquiries into positive resolutions. Exceptional written communicator dedicated to crafting empathetic, clear, and solution-oriented email responses that resolve complex customer pain points swiftly while maintaining strict service-level agreements.

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Operations and client success leader with 10+ years in service operations, including 5+ years running operations and supporting executives across legal, consulting, and staffing organizations. Currently Lead Onboarding Account Manager at [link hidden], overseeing the Onboarding, Legacy, and After Sales teams and owning the playbooks, performance frameworks, and training behind every client engagement. Builds the systems that make client delivery repeatable: onboarding playbooks, SOPs, evaluation scorecards, CRM processes, and automation workflows. Grounded in BPO team leadership, quality assurance, and coaching.

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Operations, Project Management, Procurement, and CRM professional with 15+ years of experience driving operational efficiency, coordinating cross-functional teams, and improving business processes across multiple industries. Skilled in multisite procurement, vendor and stakeholder management, project delivery, client onboarding, compliance, reporting, and process improvement. Hands-on expertise in GoHighLevel, configuring and testing workflows, pipelines, forms, automated follow-ups, lead nurturing, and customer communication systems. Combines strong operational leadership with CRM automation, prospect research, business development support, and digital marketing coordination to streamline workflows and support business growth.

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Operations expert with 18yrs exp offering VA, Bookkeeping, Underwriting, Collections & AI Automation

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I am a results-driven Administrative, HR, Operations, and Virtual Support professional with 4+ years of experience supporting executives, coordinating administrative and HR functions, managing operations, and delivering excellent customer service. I have experience working directly with senior leadership, managing calendars and communications, maintaining confidential records, coordinating recruitment and onboarding, handling client and employee inquiries, and supporting daily business operations. I am organized, detail-oriented, dependable, proactive, and comfortable working independently in remote environments. I adapt quickly to new tools and processes and enjoy solving problems, improving workflows, and ensuring deadlines are met. I am seeking remote full-time or part-time opportunities in administrative support, virtual assistance, executive support, HR administration, customer service, or operations. I am open to long-term contracts and suitable short-term assignments and value professional, collaborative teams.

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I am a dedicated and results-driven Virtual Assistant with over 8 years of experience in customer service, administrative support, real estate cold calling, appointment setting, and operations management. My background includes guest experience management, reservation coordination, email management, CRM updates, lead generation, data entry, and team leadership. I am proficient in Google Workspace, Microsoft Office, Salesforce, GoHighLevel, Zendesk, Guesty, Streamline, and Escapia. I am highly organized, detail-oriented, tech-savvy, and adaptable to different business needs. I take pride in being proactive, dependable, and resourceful. I can work independently, manage multiple priorities, and communicate professionally with clients and team members. My goal is to provide reliable, high-quality support that saves clients time, improves daily operations, and helps their businesses grow.

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People are the driving force behind every successful organization—and effective HR is what unlocks their full potential. I help businesses attract, develop, and retain top talent while creating compliant, high-performing workplaces where employees and organizations thrive together. As an HR Generalist, I bring a strategic and people-focused approach to every aspect of the employee lifecycle. My experience includes recruitment and selection, onboarding, employee relations, performance management, HR compliance, labour relations, policy implementation, training and development, workforce planning, payroll support, leave administration, HR administration, conflict resolution, employee engagement, and talent management. I am committed to aligning HR practices with business objectives while fostering a positive, inclusive, and productive workplace culture. I believe that great HR is more than managing policies—it's about building trust, solving workplace challenges, and empowering people to perform at their best. Whether it's reducing employee turnover, improving engagement, ensuring legal compliance, strengthening performance, or supporting organizational change, I focus on delivering practical HR solutions that create lasting value for both employees and employers. My key areas of expertise include: - Human Resources Management - Recruitment & Talent Acquisition - Employee Relations - Labour Relations - Performance Management - HR Compliance - HR Policies & Procedures - Training & Development - Talent Management - Workforce Planning - Onboarding & Offboarding - HR Administration - Payroll Support - Leave Administration - Employee Engagement - Conflict Resolution - Change Management - Employment Equity - HRIS & HR Systems - Continuous Improvement I am passionate about partnering with organizations that recognize people as their greatest asset. If you're looking for an HR professional who can strengthen your workforce, ensure compliance, enhance employee engagement, and support business success through strategic and effective HR practices, I would welcome the opportunity to connect and discuss how I can contribute to your team's success.

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I began my career as a Customer Service Representative under a telco program, where I spent three years assisting customers with their accounts, managing billing concerns, and ensuring they received the best service possible.In [phone hidden], I was promoted to my current position as a Compliance Analyst, where I focus on monitoring internal processes, ensuring adherence to company policies, and managing risk-related documentation. This role has strengthened my analytical skills, attention to detail, and ability to uphold compliance standards in a dynamic business environment. We are dedicated to ensuring data integrity and confidentiality, maintaining compliance with standards such as PCI DSS, and evaluating security controls and policy adherence. We’re also committed to mitigating emerging threats and continuously enhancing security practices.Alongside my professional experience, I am currently a college undergraduate pursuing a Bachelor of Science in Accountancy. My academic background has given me a solid foundation in financial principles, auditing, and business management, which I continue to apply and develop in my compliance work.I’m passionate about continuous learning, professional growth, and contributing to a culture of integrity and efficiency in the workplace.

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