Operations Manager, Underwriter, Virtual Assistant

Mark

ID Verified
2,000/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Operations expert with 18yrs exp offering VA, Bookkeeping, Underwriting, Collections & AI Automation

Top Skills

A/B Testing · 10 yearsAccount Management · 10 yearsAccounts Payable/Receivable · 10 yearsAdobe Illustrator · 10 yearsAdobe InDesign · 10 years

Skills & Expertise

AI & Automation

GitHub CopilotAdvanced
ZapierAdvanced
Make (Integromat)Advanced
HeyGenIntermediate
MidjourneyIntermediate

Content & Writing

Email CopywritingExpert
Creative WritingExpert
Blog WritingExpert
CopywritingExpert

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Email SupportExpert
Video SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
LiveChatExpert
FreshdeskExpert
ZendeskExpert
CrispExpert

Data & Analytics

Excel (Advanced)Expert
SQLExpert
Data VisualizationExpert
Apache KafkaExpert
Statistical AnalysisExpert
TableauExpert
R ProgrammingExpert
Google Sheets (Advanced)Expert
A/B TestingExpert
SegmentExpert
Predictive AnalyticsExpert
Data MiningExpert
LookerExpert
Python (Pandas/NumPy)Expert
Power BIExpert
dbtExpert
DatabricksExpert
Google Analytics 4Expert
AmplitudeExpert
MetabaseExpert
SnowflakeAdvanced

Design & Creative

Design SystemsExpert
User ResearchExpert
Responsive DesignExpert
Adobe PhotoshopExpert
Adobe InDesignExpert
Social Media GraphicsExpert
Presentation DesignExpert
Adobe IllustratorExpert
Logo DesignExpert
Brand Asset ManagementExpert
DaVinci ResolveExpert
Adobe Premiere ProExpert
Final Cut ProExpert
After EffectsExpert
Color GradingExpert
Video EditingExpert
YouTube OptimizationExpert
Adobe XDExpert
CapCutExpert
3D ModelingExpert
CanvaAdvanced
FigmaAdvanced
SketchAdvanced
BlenderIntermediate

E-commerce & Marketplace

Facebook MarketplaceExpert
Product Listing OptimizationExpert
Order ProcessingExpert
Order FulfillmentExpert
Inventory ManagementExpert
WordPressExpert
Amazon Seller CentralExpert
eBayAdvanced
Helium 10Advanced
ShopifyAdvanced
Amazon FBAAdvanced
WooCommerceAdvanced
EtsyAdvanced
Shopify PlusAdvanced
TikTok ShopAdvanced
Marketplace SEOAdvanced
MagentoIntermediate
GorgiasIntermediate
DropshippingIntermediate

Finance & Accounting

BookkeepingExpert
Financial ReportingExpert
Financial AnalysisExpert
Accounts Payable/ReceivableExpert
Payroll ProcessingExpert
Budget ManagementExpert
Risk ManagementExpert
AML/KYCExpert
Tax PreparationExpert
QuickBooksExpert
XeroExpert
Crypto AccountingAdvanced
WaveAdvanced
FreshBooksIntermediate
SageIntermediate
NetSuiteIntermediate

Human Resources

US RecruitingExpert
Candidate SourcingExpert
Technical RecruitingExpert
RecruitmentExpert
SOP WritingExpert
HR ManagementExpert
Policy WritingExpert
TimekeepingExpert
PayrollExpert

Marketing & Growth

Conversion Rate OptimizationExpert
Email MarketingExpert
Community ManagementExpert
YouTube Channel ManagementExpert
SEO (Technical & Content)Expert
Meta Ads (Facebook/Instagram)Expert
TikTok AdsExpert
Google AdsExpert
LinkedIn AdsExpert
Facebook Business ManagerExpert
Content MarketingExpert
Google Tag ManagerExpert
Content StrategyExpert
Instagram GrowthExpert
LinkedIn OptimizationExpert
Social Media AnalyticsExpert
User-Generated ContentExpert
GoHighLevelAdvanced
Product HuntAdvanced
MailchimpAdvanced
ActiveCampaignAdvanced
ChatGPT for MarketingAdvanced
TikTok GrowthAdvanced
HubSpotAdvanced
ConvertKitAdvanced
Hootsuite/BufferAdvanced
KlaviyoAdvanced
ThreadsIntermediate

Real Estate Operations

Real Estate ListingExpert
AirbnbExpert
Review & Reputation ManagementAdvanced
Zillow Premier AgentAdvanced

Sales & Business Development

B2B SalesExpert
B2C SalesExpert
Cold CallingExpert
Lead GenerationExpert
Cold Email OutreachExpert
Sales Funnel ManagementExpert
NegotiationExpert
Sales PresentationsExpert
Warm Outreach & Appointment SettingExpert
Proposal WritingExpert
Account ManagementExpert
SalesforceExpert
Linkedin OutreachExpert
Zoho CRMAdvanced
PipedriveAdvanced
Apollo.ioAdvanced
Hunter.ioAdvanced

Software Development

JavaScript (ES6+)Expert
HTML5/CSS3Expert
WordPress DeveloperExpert
Node.jsExpert
Java (Spring Boot)Expert
Python (Django/FastAPI)Expert
PHP (Laravel)Expert
C# (.NET Core)Expert
MySQLExpert
WixExpert
WebflowExpert
PostgreSQLExpert
AzureExpert
MongoDBExpert
Google Cloud PlatformAdvanced
GitHub ActionsAdvanced
Redux/Context APIAdvanced
REST API DesignAdvanced
Docker/KubernetesAdvanced

Specialized Skills

Contract ReviewExpert
Intellectual PropertyExpert
Terms & ConditionsExpert
HRIS ManagementExpert
Employee RelationsExpert
OnboardingExpert
Performance ManagementExpert
Compensation & BenefitsExpert
Online Course CreationExpert
Corporate TrainingExpert
Technical TrainingExpert
Curriculum DevelopmentExpert
Language TeachingExpert
Coaching & MentoringExpert
Paralegal ServicesExpert
Legal ResearchExpert
GDPR ComplianceExpert
Medical BillingExpert
Nutrition PlanningExpert
Telehealth SupportAdvanced
Health CoachingAdvanced
Medical TranscriptionAdvanced

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Data EntryExpert
Travel PlanningExpert
Research & Information GatheringExpert
JiraExpert
Calendar ManagementExpert
Personal Assistant ServicesExpert
CalendlyExpert
Executive Assistant ServicesExpert
AsanaAdvanced
NotionAdvanced
TrelloAdvanced
BasecampAdvanced
AirtableAdvanced
Monday.comAdvanced
ClickUpAdvanced

Work Experience

Operations Director

Everise

Mar 2026 - Oct 2026

Key Achievements:

• Direct daily operations for a collections account, formulating growth strategies and aligning overarching business objectives with client and senior leadership expectations. • Hold periodic operational review and analysis to optimize performance metrics. Manage core dashboards tracking Collections, Promise-to-Pay (PTP), Right Party Contacts (RPC), Dialer Utilization. • Employee Engagement & Culture: Champion a people-oriented environment by drawing on experience as Employee Engagement Lead to manage townhalls, team buildings, and comprehensive engagement calendars, thereby promoting excellent morale. • Drive a high-performance culture through active floor leadership, providing ongoing coaching, implementing structured action plans for underperforming teams, and participating directly in promotions and/or hiring decisions. • Serve as the primary operational contact, delivering actionable insights on program health, risks and opportunities, and strategic cost-benefit analyses to enterprise partners

Cold CallingNegotiationAccount ManagementOnboardingTerms & ConditionsPerformance ManagementHRIS ManagementEmployee RelationsCompensation & BenefitsTechnical TrainingCorporate TrainingOnline Course CreationLanguage TeachingCurriculum DevelopmentCoaching & Mentoring

Quick Stats

Age40 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Certifications

Python Essentials
Responsible GitHub Copilot: Creating Reliable Code Ethically
Refactoring with GitHub Copilot
Google Analytics
GitHub Extensions for Copilot Chat
Lean Six Sigma
Greenbelt Certified
Operations Management Professional Certificate by Jack Welch Management Institute
B2B and B2C Sales Training - CRM, Pipelines, and AI Skills
Salesforce Certified Agentforce Sales Foundations
Sales Foundations 101: Core Techniques for Success
Workforce Management
Dialer Management
The Collections Professional Certificate
Microsoft Azure Essentials Professional Certificate by Microsoft and LinkedIn
Generative AI: From Prompts to Partnership
Everyday AI Concepts
Microsoft Azure Essentials by Microsoft Press
Agile Project Management with Jira Cloud: 2 Lean and Agile Processes
Scrum: The Basics
Agile Foundations
Change Management Foundations
Practical GitHub Actions
AI Pair Programming with GitHub Copilot
Business Process Improvement
Operational Excellence Foundations
Ethics in the Age of Generative AI