Karlo

Virtual Assistant, Data Analyst

Karlo

800/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Data Analyst and Operations professional with 15+ years of experience in BPO and IT operations, including workforce and real-time analysis, quality assurance, team leadership, and operations supervision. Currently a Data Analyst and Operations Assistant, building reports and dashboards with Excel, SQL, Power BI, and Looker to turn data into clear, actionable insights. Skilled at improving processes, tracking performance metrics, and supporting teams in fast-paced, remote environments. Holds a BE...

Top Skills

Excel (Advanced) · 5 yearsAML/KYC · 3 yearsCoaching & Mentoring · 3 yearsHRIS Management · 3 yearsPower BI · 3 years

Skills & Expertise

Content & Writing

CopywritingIntermediate
SEO Content WritingIntermediate

Customer Success

ZendeskAdvanced
Ticket ManagementIntermediate
Email SupportIntermediate
IntercomIntermediate

Data & Analytics

Excel (Advanced)Expert
Power BIAdvanced
SQLIntermediate
Google Sheets (Advanced)Intermediate
LookerIntermediate

Finance & Accounting

AML/KYCAdvanced
Payroll ProcessingIntermediate

Human Resources

RecruitmentIntermediate

Specialized Skills

HRIS ManagementAdvanced
Coaching & MentoringAdvanced

Virtual Assistance & Admin

Data EntryIntermediate
Document ManagementIntermediate
Monday.comIntermediate

Work Experience

Operations Assistant, Data Analyst

Share with Oscar

Jun 2024 - Present

Email SupportIntercomSQLPower BIExcel (Advanced)LookerTicket ManagementGoogle Sheets (Advanced)Payroll Processing

Operations Supervisor

Philip-Morris & Fortune Tobacco Company

Oct 2023 - Mar 2024

HRIS ManagementDocument ManagementRecruitmentCoaching & Mentoring

Quick Stats

Age40 years
English LevelFluent
ID VerificationNot verified