Charity

Administrative & HR Professional | Virtual Assistant

Charity

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a results-driven Administrative, HR, Operations, and Virtual Support professional with 4+ years of experience supporting executives, coordinating administrative and HR functions, managing operations, and delivering excellent customer service. I have experience working directly with senior leadership, managing calendars and communications, maintaining confidential records, coordinating recruitment and onboarding, handling client and employee inquiries, and supporting daily business operation...

Top Skills

Excel (Advanced) · 6 yearsGoogle Sheets (Advanced) · 6 yearsCanva · 5 yearsAsana · 4 yearsBookkeeping · 4 years

Skills & Expertise

Human Resources

TimekeepingAdvanced
US RecruitingAdvanced
Candidate SourcingAdvanced
RecruitmentAdvanced
HR ManagementAdvanced
PayrollAdvanced

Real Estate Operations

PropStreamIntermediate
Real Estate ListingBeginner
MLS ManagementBeginner
Follow Up BossBeginner
Zillow Premier AgentBeginner
XactimateBeginner
Review & Reputation ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
Executive Assistant ServicesAdvanced
Data EntryAdvanced
Research & Information GatheringAdvanced
AsanaAdvanced
NotionAdvanced
Monday.comAdvanced
ClickUpAdvanced

Specialized Skills

OnboardingAdvanced
Performance ManagementAdvanced
Employee RelationsAdvanced
HRIS ManagementAdvanced
Compensation & BenefitsAdvanced
Intellectual PropertyBeginner
Terms & ConditionsBeginner

Finance & Accounting

QuickBooksAdvanced
FreshBooksAdvanced
XeroAdvanced
BookkeepingAdvanced
Risk ManagementAdvanced

E-commerce & Marketplace

EtsyAdvanced
Facebook MarketplaceAdvanced
ShopifyAdvanced
Amazon FBAAdvanced
TikTok ShopAdvanced

Design & Creative

CanvaExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Google Analytics 4Advanced

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
FreshdeskAdvanced
Ticket ManagementAdvanced

AI & Automation

GitHub CopilotIntermediate
Copy.aiIntermediate
Jasper AIIntermediate
ZapierIntermediate
Claude/Anthropic APIIntermediate
Azure OpenAIIntermediate

Work Experience

HR Assistant Administrator

Southern Belle Financialls and Communications

Oct 2024 - Present

Key Achievements:

HR Assistant Administrator | Southern Belle Financials and Communications | USA * Supported the Founder/CEO with calendar management, meeting coordination, travel arrangements, reports, correspondence, and daily administrative priorities, ensuring efficient executive support. * Managed end-to-end recruitment administration by screening 100+ applications, coordinating interviews, communicating with candidates, and maintaining recruitment records, contributing to a 25% reduction in hiring turnaround time. * Maintained confidential HR records and personnel files for 50+ employees, achieving approximately 99% data accuracy and compliance. * Coordinated employee onboarding and offboarding, leave administration, payroll documentation, and employee record updates for 30+ employees, contributing to a 20% improvement in process efficiency. * Handled 30+ employee and client inquiries weekly, providing timely, professional responses and escalating complex issues when necessary. * Managed digital and physical filing systems and implemented an organized digital document management process that improved document retrieval time by 40%. * Prepared HR reports, spreadsheets, correspondence, and administrative documentation to support management decisions and daily business operations. * Coordinated with internal and external stakeholders to ensure smooth communication, timely completion of tasks, and efficient workflow across administrative and HR functions. * Supported the CEO and management team with proactive problem-solving, task coordination, scheduling, and follow-up, helping maintain organized and efficient day-to-day operations.

US RecruitingTimekeepingCandidate SourcingHR ManagementRecruitmentCalendar ManagementEmail ManagementMeeting CoordinationDocument ManagementTravel PlanningReview & Reputation ManagementPersonal Assistant ServicesData EntryNotionCalendlyMonday.comResearch & Information GatheringExecutive Assistant ServicesAsanaClickUpOnboardingHRIS ManagementTerms & ConditionsPerformance ManagementCompensation & BenefitsQuickBooksEmployee RelationsIntellectual PropertyBookkeepingExcel (Advanced)Email SupportPhone SupportPayrollFacebook MarketplaceEtsyXeroGoogle Sheets (Advanced)ShopifyLiveChatZapierJasper AIAzure OpenAITicket ManagementZendeskLive Chat SupportFreshdeskCopy.aiClaude/Anthropic APIGitHub CopilotCanvaFreshBooksTikTok ShopAmazon FBARisk ManagementGoogle Analytics 4

Virtual Assistant

JK Rock Property Management

Mar 2023 - Aug 2024

Key Achievements:

* Provided direct virtual administrative support to the CEO, managing calendars, meetings, travel arrangements, daily priorities, correspondence, and follow-ups to keep executive operations organized. * Coordinated property management activities, including work orders, tenant requests, contracts, property documentation, and recurring administrative tasks, ensuring timely follow-up and completion. * Communicated with tenants to collect missing information, resolve administrative issues, and ensure property records and required documentation remained complete and up to date. * Reviewed contracts, insurance documents, and property records for accuracy and compliance, helping identify missing or outdated information and maintain organized files. * Prepared monthly property reports, spreadsheets, trackers, and management documentation, providing accurate information to support operational and business decisions. * Managed property-related documents and digital filing systems, improving accessibility and reducing time spent locating important records. * Coordinated recurring administrative processes and followed up with relevant stakeholders to ensure deadlines, work orders, documentation, and tenant requirements were completed on time. * Used property management systems, HubSpot, Mailchimp, and LinkedIn to support administrative workflows, communication, client engagement, and business operations. * Maintained accurate records and tracked outstanding tasks, contracts, work orders, insurance requirements, and tenant follow-ups to support efficient property operations. * Demonstrated strong attention to detail and proactive problem-solving while managing multiple priorities remotely and supporting the CEO in a fast-paced property management environment. * Contributed to improved operational efficiency through consistent follow-up, organized documentation, accurate reporting, and reliable remote administrative support.

Personal Assistant ServicesData EntryCalendlyDocument ManagementCalendar ManagementMeeting CoordinationExecutive Assistant ServicesResearch & Information GatheringTravel PlanningFollow Up BossReal Estate ListingTimekeepingMLS ManagementZillow Premier AgentXactimateEmail ManagementIntellectual PropertyPerformance ManagementTerms & ConditionsZendeskEmail SupportFreshdeskClaude/Anthropic API

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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