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I’m an executive assistant, virtual assistant, and insurance operations professional with a Bachelor of Commerce in Accounting, CPA training, and hands-on experience supporting U.S. insurance agency operations, executive teams, customers, and financial workflows. My background combines insurance operations, administrative support, customer service, accounting, research, and process coordination, allowing me to support both day-to-day tasks and the broader workflows that keep a business organized and moving. I have hands-on experience with EZLynx and insurance carrier systems, supporting policy administration, new business processing, renewals, policy downloads, client and policy records, documentation, account research, data cleanup, carrier communication, and follow-up across commercial and personal insurance. I also bring high-volume insurance customer service experience, handling 40–60 customer interactions per day while maintaining 90%+ customer satisfaction. Beyond insurance, I have experience managing calendars, email, travel, meetings, documentation, databases, client communication, vendor coordination, reporting, and administrative workflows, as well as financial tasks including invoicing, billing, reconciliations, credit accounts, payment processing, and financial records. I’m highly organized, detail-oriented, adaptable, and comfortable learning new systems and processes quickly. I take ownership of recurring work, follow through on outstanding items, handle sensitive information carefully, and look for ways to make workflows more efficient rather than simply completing tasks. I’m particularly interested in opportunities where I can become a dependable long-term resource and contribute beyond basic administrative support. Core areas: Insurance Operations | Executive & Virtual Assistance | Customer Support | Policy & Account Administration | Research & Data Organization | Accounting & Financial Administration | CRM & Workflow Management | Client & Carrier Communication | Process Improvement | Lead Follow-Up & Prospecting

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Diploma in information science and RecordsManagement with 4 years background experience in Records management, operations and logistics

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I'm a results-driven Team Lead with nearly 9 years in BPO, recognized for driving performance, coaching diverse teams, and delivering operational excellence. I empower agents to innovate, grow, and consistently exceed client expectations through a leadership style that blends adaptability with accountability. Beyond leadership, I bring strong expertise in real estate analysis—creating Broker Price Opinions, evaluating comparables, preparing Monthly Marketing Reports, and guiding clients in market activity assessments. My background also includes billing management—reviewing invoices, creating bills, and ensuring accurate approvals—strengthening both efficiency and client satisfaction. I further contribute value through data entry precision and live chat support experience, reinforcing accuracy, responsiveness, and customer-centric service across business processes. This unique blend of skills positions me as a versatile professional capable of bridging operations, client relations, and analytical functions to achieve sustainable results.

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Nthabiseng Matlala Administrative & Operations Coordinator | Business Support | Sales & Marketing | Digital Content Creation A versatile administrative and operations professional with experience in office administration, business support, sales and marketing, customer relations and operational coordination. Skilled in managing administrative processes, coordinating activities, maintaining client relationships and supporting business operations. Also experienced in digital marketing, influencer campaigns and brand partnerships.

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Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

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Executive support professional with 9+ years' experience providing calendar, inbox, and stakeholder management for directors and C-suite leadership, paired with hands-on bookkeeping and financial administration accounts payable/receivable, invoicing, reconciliation, and expense tracking. Experienced coordinating cross-time zone logistics for remote executives, handling confidential financial and client information with discretion, and building SOPs, trackers,

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Iam a business operations, client experience and account management professional. I thrive in fast paced, high accuracy environments, resolving escalations, coordinating cross functional workflows and keeping complex processes running smoothly. My background spans process improvement, customer support and operational strategy with a growing interest in how AI and digital tools improve efficiency, enhance customer experiences and support better ways of working.

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Client and customer support specialist with 6+ years of experience in multi-channel communication, data accuracy, and workflow optimization. Skilled in spreadsheets, CRMs, and task management tools, with proven success in streamlining processes, creating SOPs, and enhancing operational efficiency. Adept at delivering humanized messaging, managing high-volume accounts, and fostering team collaboration to improve customer experiences and organizational outcomes.

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I led the delivery of client-focused training programs, managed data entry, and engaged directly with clients to ensure high performance and alignment with Concentrix’s operational standards.

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Results-driven and detail-oriented professional with experience in Human Resources, recruitment, employee relations, payroll administration, and business operations. Skilled in end-to-end recruitment, onboarding and offboarding, documentation, stakeholder coordination, and process improvement. Experienced in supporting U.S.-based companies and remote teams, with a strong ability to work independently, manage multiple priorities, and handle confidential information with professionalism. Adaptable, organized, and committed to contributing to efficient operations and positive employee experiences.

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Results-driven Operations & Customer Success Professional with 4+ years of experience in travel, tourism, and administrative operations. Proven ability to manage client relationships, coordinate projects, drive business growth, and deliver exceptional customer experiences in fast-paced environments. Skilled in operations management, customer support, sales, and stakeholder engagement. Adept at working remotely using digital tools to improve efficiency, streamline processes, and support global teams.

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Dedicated and reliable professional with experience in customer service, chat support, and virtual assistance. Skilled in clear communication, problem-solving, and delivering excellent customer experiences. Proficient in handling online chats, managing tasks efficiently, and creating engaging content through copywriting. Fluent in English and Swahili, with a strong commitment to professionalism, accuracy, and client satisfaction. Work Preferences Open to remote and flexible work opportunities in chat support, virtual assistance, and copywriting. Comfortable working independently or as part of a team, with a focus on meeting deadlines and maintaining high-quality results. Available for full-time or part-time roles, including evening and weekend shifts. Prefer roles that involve communication, customer interaction, and administrative support

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Professional Experience Summary Results-driven and adaptable professional with almost 10 years of experience in customer service, complemented by experience in claims administration, sales, onboarding, human resources, and general administration. Experienced in customer relationship management, client support, onboarding processes, administrative coordination, and ensuring efficient service delivery. Possesses knowledge and experience in Acquisitions and CLI, with a strong ability to communicate effectively, manage administrative responsibilities, and support business operations. Holds a Bachelor of Arts degree and a certification in Human Resource Management. Demonstrates strong interpersonal, organisational, problem-solving, and communication skills, with the ability to adapt to different working environments and contribute positively to team and organisational objectives.

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Results-driven Business Management graduate with over 10 years of experience in executive and administrative support, customer service, finance, office operations, and credit repair support. Experienced in calendar and inbox management, data entry, document preparation, scheduling, travel coordination, client communication, records management, credit report analysis, dispute management, and daily business operations. Proficient in Microsoft Office Suite, Google Workspace, QuickBooks, HRIS platforms, DocuSign, Credit Repair Cloud (CRC), Client Dispute Manager (CDM), CRM systems, Zoom, Slack, Trello, and Asana. Recognised for exceptional organisational skills, attention to detail, problem-solving, and the ability to manage multiple priorities in fast-paced remote environments. Passionate about delivering efficient administrative support, outstanding customer experiences, and operational excellence while helping businesses improve productivity and achieve their goals.

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Organized and discreet Executive Assistant, HR, and Operations professional with 13+ years of experience supporting CEOs, business owners, and management teams across hospitality, pharmaceutical, real estate, professional services, and customer operations. Experienced in executive support, HR administration, recruitment coordination, employee onboarding, workforce management, and day-to-day business operations. Trusted to manage sensitive information, coordinate people and processes, maintain accurate records, and keep business priorities on track. Built on a strong foundation in operations and team leadership, with hands-on experience managing a team of 24 employees, overseeing new hires, conducting interviews, coordinating training, managing escalations, monitoring KPIs, and driving employee performance and development. Combines people management with operational discipline, process improvement, and structured reporting to support business efficiency and service quality. Proficient in executive calendar and email management, recruitment support, employee records administration, onboarding, training coordination, performance management, project tracking, vendor management, invoicing, end-to-end accounting cycle support, CRM management, research, and analytics reporting. Also experienced in social media management and content support, including content calendars, scheduling, newsletters, and branded materials. Adept at working independently, handling multiple priorities, and supporting international teams across different time zones.

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Hello, I’m an Executive Virtual Assistant with a Human Resources background, here to take the busywork off your plate. I manage calendars, organize inboxes, handle research and data entry, and prepare polished documents, all with the confidentiality and attention to detail HR taught me. I learn how you like things done, communicate clearly, and always follow through. Let’s give you your time back so you can focus on growing your business.

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Hello, my name is Lynne, I am a highly qualified and experienced professional with a strong background in outbound cold calling, appointment setting, sales and marketing management, administration, virtual assistance, and business development across both B2B and B2C industries. With a strong focus on sales and business growth, I bring a comprehensive understanding of the sales cycle, persuasive communication skills, lead generation, relationship building, and customer engagement. I am confident in identifying opportunities, overcoming objections, nurturing leads, and converting prospects into customers. I am analytical, assertive, proactive, and results-driven, with a proven track record of exceeding sales targets and contributing to revenue growth. I am also highly organised, adaptable, and capable of managing multiple priorities while maintaining high standards of professionalism and efficiency. My experience also includes working with CRM systems, managing sales enquiries, coordinating appointments, handling administrative tasks, and supporting day-to-day business operations. I am highly computer literate, proficient in using digital tools and business software, and quick to learn new systems and technologies. My qualifications, certifications, and extensive practical experience position me as a valuable asset to any organisation looking to increase sales, strengthen customer relationships, improve operational efficiency, and achieve sustainable business growth.

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Experienced Business and Client Relationship Professional with over 25 years of experience spanning client services, stakeholder engagement, executive support, business operations and IT service delivery. A versatile professional with a strong ability to build relationships, coordinate projects, streamline processes and support business objectives. Experienced in working with management teams, clients, vendors and cross-functional teams to drive service excellence and operational efficiency. Brings strong communication, problem-solving and organisational skills, sound business acumen and the ability to work independently in fast-paced and remote environments. Adaptable, resourceful and people-focused, with a genuine passion for creating value, improving experiences and delivering meaningful business outcomes.

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Work Preferences I'm looking for a long-term, full-time remote position where i can contribute both my technical skills and operations management experience. I prefer roles involving GoHighLevel, CRM systems, automation, technical operations, team coordination, and process improvement. I'm comfortable working with U.S.-based clients and aligning with their business hours. Professional Summary I have hands-on experience with GoHighLevel, Kajabi, CRM management, workflow automation, funnels, integrations, and technical troubleshooting. My background also includes team leadership and operations management, where i handled client relationships, monitored team performance, reviewed deliverables, coordinated projects, and developed SOPs to improve day-to-day operations. I'm comfortable working across both the technical and operational sides of a business. I enjoy improving systems, solving problems, organizing workflows, and helping teams deliver consistent results. I'm looking for an opportunity where i can apply my technical knowledge and leadership experience while continuing to grow with a company long-term.

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I am a results driven operations and customer success professional with experience in client management, live event coordination, and social media campaign execution. I manage projects from planning to delivery, streamline workflows, and keep communication clear across teams and clients. I have led content creation processes, handled customer relationships, and supported business growth through structured systems and follow through. My background in network fundamentals, backed by a Cisco CCNA certification, strengthens my technical understanding and problem solving approach. I work well independently, stay organized under pressure, and focus on delivering measurable outcomes that improve efficiency, client satisfaction, and overall performance.

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