Service Delivery Coordinator/Business RelationshipService Delivery Coordinator/Business Relationship
Lynne
ID Verified$1,500
per month
($9/hour)
Profile Description
Experienced Business and Client Relationship Professional with over 25 years of experience spanning client services, stakeholder engagement, executive support, business operations and IT service delivery. A versatile professional with a strong ability to build relationships, coordinate projects, streamline processes and support business objectives. Experienced in working with management teams, clients, vendors and cross-functional teams to drive service excellence and operational efficiency. Bri...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
IT Team Lead
Wavenet Communications
Sep 2025 - Feb 2026
Job Responsibilities:
Key Responsibilities & Contributions Coordinated daily service delivery and monitoring activities within an agricultural IT environment. Led and supported a team of two MSP analysts, providing operational guidance and oversight. Monitored IT infrastructure alerts and service performance using Splunk and LogicMonitor. Worked with Remedy for incident and service ticket management. Monitored inc...
IT Service Delivery Lead
Ultima Business Solutions
Mar 2024 - Apr 2025
Job Responsibilities:
Supported service delivery operations for one of the company's largest clients, taking ownership of a focused service improvement initiative to address a substantial backlog of unresolved support tickets. Key Responsibilities & Achievements Took ownership of a project addressing approximately 5,000 stagnant service tickets. Analysed ticket backlogs, investigated bottlenecks and identified areas...
IT Service Delivery Coordinator
PPECB
Nov 2017 - Feb 2024
Job Responsibilities:
Key Duties and Responsibilities Coordinated and allocated IT service tickets to technical support engineers. Scheduled and assigned incidents and service requests according to operational priorities. Monitored ticket progress and followed up with engineers to ensure timely resolution. Tracked outstanding tickets and escalated delays where necessary. Supported incident management and service d...