Nompumelelo

Onboarding Specialist

Nompumelelo

800/mo
Cape Town , South Africa
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Professional Experience Summary Results-driven and adaptable professional with almost 10 years of experience in customer service, complemented by experience in claims administration, sales, onboarding, human resources, and general administration. Experienced in customer relationship management, client support, onboarding processes, administrative coordination, and ensuring efficient service delivery. Possesses knowledge and experience in Acquisitions and CLI, with a strong ability to communicat...

Top Skills

Email Support · 10 yearsGoogle Sheets (Advanced) · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsCalendly · 8 years

Skills & Expertise

Content & Writing

CopywritingExpert
Email CopywritingBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
FreshdeskExpert
Social Media SupportAdvanced
Technical SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
Ticket ManagementIntermediate

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Advanced
SQLAdvanced

E-commerce & Marketplace

ShopifyExpert
Order ProcessingExpert

Finance & Accounting

SageAdvanced
Accounts Payable/ReceivableAdvanced
BookkeepingAdvanced
Payroll ProcessingAdvanced
Financial ReportingAdvanced
Budget ManagementAdvanced
Risk ManagementAdvanced
AML/KYCAdvanced

Human Resources

Technical RecruitingAdvanced
Candidate SourcingAdvanced
RecruitmentAdvanced
PayrollAdvanced
TimekeepingAdvanced
SOP WritingAdvanced

Marketing & Growth

Email MarketingExpert
LinkedIn AdsAdvanced
HubSpotIntermediate

Sales & Business Development

Zoho CRMAdvanced
SalesforceAdvanced

Specialized Skills

Terms & ConditionsAdvanced
OnboardingAdvanced
Employee RelationsAdvanced
Contract ReviewAdvanced
Legal ResearchAdvanced
Performance ManagementAdvanced
HRIS ManagementAdvanced
Compensation & BenefitsAdvanced
Corporate TrainingAdvanced
Language TeachingAdvanced
Technical TrainingAdvanced
Coaching & MentoringAdvanced
Medical BillingAdvanced

Virtual Assistance & Admin

Personal Assistant ServicesExpert
CalendlyExpert
Meeting CoordinationExpert
Data EntryExpert
Document ManagementExpert
Research & Information GatheringExpert
JiraExpert
TrelloExpert
Calendar ManagementAdvanced
Email ManagementAdvanced

Quick Stats

Age34 years
English LevelFluent
Other Languages
XhosaFluent
ID VerificationNot verified