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Customer service and administrative support with experience in customer support, order management, scheduling, reporting, and logistics coordination. Supported Disney Store customers through phone, email, live chat, and Zendesk while maintaining service quality and accurate records. Trained in Shopify, Amazon, Etsy, Social Media Marketing, and e-commerce fundamentals including product listings and basic SEO.

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Virtual Assistant and business operations professional with experience supporting business owners, executives, and remote teams. Brings a background in customer service and team leadership dating back to [phone hidden], including telecommunications support, escalations, team coordination, administrative support, lead research, reporting, and operational follow-through. Known for organized execution, clear communication, and taking ownership of day-to-day responsibilities.

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Organized and discreet Executive Assistant, HR, and Operations professional with 13+ years of experience supporting CEOs, business owners, and management teams across hospitality, pharmaceutical, real estate, professional services, and customer operations. Experienced in executive support, HR administration, recruitment coordination, employee onboarding, workforce management, and day-to-day business operations. Trusted to manage sensitive information, coordinate people and processes, maintain accurate records, and keep business priorities on track. Built on a strong foundation in operations and team leadership, with hands-on experience managing a team of 24 employees, overseeing new hires, conducting interviews, coordinating training, managing escalations, monitoring KPIs, and driving employee performance and development. Combines people management with operational discipline, process improvement, and structured reporting to support business efficiency and service quality. Proficient in executive calendar and email management, recruitment support, employee records administration, onboarding, training coordination, performance management, project tracking, vendor management, invoicing, end-to-end accounting cycle support, CRM management, research, and analytics reporting. Also experienced in social media management and content support, including content calendars, scheduling, newsletters, and branded materials. Adept at working independently, handling multiple priorities, and supporting international teams across different time zones.

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Versatile and detail-oriented Digital Operations & Growth Manager and Executive Assistant with over 6 years of experience scaling remote business operations, managing executive workflows, and driving multi-brand e-commerce and digital projects. Throughout my career, I have worked directly under leadership to handle day-to-day business operations, schedule and calendar coordination, team communications, and multi-brand administration (including Sporty, Aluvia LLC, and Davinci Lighting). My core expertise includes managing Amazon Seller Central and Shopify stores, setting up automated outbound lead generation pipelines (using [link hidden], Smartlead, and Clay), and producing high-converting ad creatives and social media videos using Adobe Premiere Pro, CapCut, and Canva. If you are looking for someone reliable, highly organized, and capable of handling both administrative executive support and the technical/creative side of your business, I’d love to help you improve your workflows and grow your brand.

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Experienced in B2B & B2C SDR, appointment setting, telemarketing, and customer service. Skilled in cold calling, cold emailing, website prospecting, lead qualification, and booking appointments. Proficient with Zendesk, Salesforce, and HubSpot for managing pipelines and tracking leads. Confident in engaging decision-makers, handling objections, and driving results through a solution-focused, customer-first approach. Open to SDR, appointment setter, lead generation, telemarketing, and customer support roles.

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I'm an Executive Assistant who has been supporting US-based clients remotely since September [phone hidden]. I manage busy calendars, meetings and travel, keep inboxes and follow-ups under control, and make sure nothing slips through the cracks. I'm used to working across different time zones, so working US hours is not a problem for me. I also keep CRM records and trackers organized and handle outreach follow-ups. Before this, I did outbound calling and email outreach, and I worked in e-commerce operations and customer support, where I've kept a 95%+ satisfaction score. I'm calm, reliable and quick to learn new tools. I take ownership of my tasks, I'm careful with confidential information, and I like spotting a problem early and solving it before it becomes one. I have a finance degree and an ALX Virtual Assistant certificate.

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I am a Bookkeeper with 7+ years of experience supporting US clients with their bookkeeping and accounting needs. I specialize in QuickBooks Online and am a QuickBooks Online ProAdvisor Level 1. My experience includes bank reconciliations, accounts payable and receivable, payroll, expense categorization, financial reporting, sales tax filings, and [phone hidden] preparation support. I also have training in Profit First and US Pure Bookkeeping. I am detail-oriented, reliable, and organized, with a strong commitment to maintaining accurate financial records and helping business owners understand their finances. I can work independently, meet deadlines, and adapt to new systems and processes.

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Highly organised, detail-driven Project Manager, Producer, Customer, Sales and Administrative Support professional with over 15 years of experience coordinating operations, managing client communications, and keeping fast-moving teams on track. Produced content distributed on Amazon Prime, Apple TV, Showmax, and other global platforms including Podcast for B2B clients. Skilled at juggling multiple priorities, maintaining accurate records, and delivering seamless support to executives, founders, and cross-functional teams. A proactive problem-solver who thrives in remote environments, fluent in Google Workspace, Slack, CRMs, and async communication. Fully equipped home office with backup power and dual monitors for uninterrupted productivity during US hours.

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Results-driven Virtual Assistant and Customer Experience Specialist with 4+ years of experience supporting executives, streamlining workflows, and managing client relationships. I specialize in administrative operations, complex calendar management, inbox detoxes, CRM maintenance, and customer support. ​Core Skills: Executive Support, Inbox/Calendar Management, Client Onboarding, Data Research, and Presentation Design. Tech Stack: Google Workspace, MS Office, Notion, Zendesk, Zoho CRM, Asana, Slack, Calendly, and Canva.

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Results-driven E-Commerce Professional with over 10 years of specialized experience in content management, catalog operations, and digital commerce optimization. Proven track record of driving revenue growth through strategic SEO implementation, catalog management, and cross-functional team leadership. Expert in Amazon and Wayfair marketplace operations, with demonstrated success in scaling product listings by 50% and improving operational efficiency by 25%. Adept at leveraging data analytics and conversion optimization strategies to enhance user experiences and boost sales performance by up to 30%. Skilled in vendor relations management, inventory coordination, and implementing innovative content strategies that reduce error rates from 35% to 4%. Committed to delivering excellence in B2C e-commerce environments through strategic execution, process improvement, and comprehensive platform optimization.

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Bachelor of Business Management professional with experience in executive assistance, administration, customer service, billing, bookkeeping, data entry, and operations. Skilled in calendar and travel coordination, meeting support, stakeholder communication, confidential documentation, and managing competing priorities. Proficient in Microsoft Office, Google Workspace, Outlook, CRM and ERP systems, QuickBooks, Sage, and project and calendar management tools. Organized, proactive, and detail-oriented, with the ability to anticipate needs, resolve issues, and provide reliable administrative and business support.

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E-commerce customer support specialist with 10+ years of experience, including 8+ years supporting US-based Shopify, Amazon, and subscription-based brands across email, chat, and marketplace channels. Maintains 95%+ CSAT while resolving [phone hidden]+ daily tickets, with proven results in retention-focused support, refunds and chargebacks, subscription management, and escalation handling. Proficient in Gorgias, Zendesk, HelpScout, Recharge, and Amazon Seller Central.

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Results-oriented E-commerce Operations Manager with extensive experience in scaling high-growth brands across Amazon (Seller & Vendor Central), Etsy, and Shopify. Proven track record in Order-to-Cash (O2C) optimization, reducing order entry time by up to 80% through AI-driven automation and streamlined workflows. Expert in maintaining account health via meticulous KPI tracking, including ACoS, TACoS, ROAS, and Inventory Performance Index (IPI). Skilled in building and leading hybrid teams (in-house and agency) to drive sustainable revenue growth and customer-centric excellence.

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Detail-oriented and adaptable professional with experience in underwriting, client service, administrative support, bookkeeping, and team leadership. Skilled in reviewing financial documents, verifying information, maintaining accurate records, handling confidential data, coordinating tasks, and communicating with clients. A reliable and organized team player with strong analytical and problem-solving skills, eager to contribute to business operations and grow professionally.

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Results-driven E-Commerce Store Manager and Full-Stack Virtual Assistant with extensive experience managing multi-platform storefronts across Shopify, Etsy, Amazon, and eBay. Proven expertise in end-to-end store operations, advanced product research, active SEO optimization, inventory management, and print-on-demand fulfillment. Adept at leveraging creative design tools like Adobe Photoshop alongside technical workflows to scale online businesses and maximize organic traffic. Detail-oriented, highly adaptable, and committed to delivering exceptional operational efficiency and growth for global clients.

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Ecommerce Operations & Digital Fulfillment Specialist with 5+ years of experience supporting end-to-end ecommerce operations, order fulfillment, inventory management, purchasing administration, and customer support across multi-channel retail environments. Proven expertise in managing order processing, purchase orders, supplier coordination, inventory reconciliation, returns, refunds, and shipment tracking while consistently meeting service level agreements (SLAs). Demonstrated success in reducing order cancellations by 15%, resolving fulfillment cases 25% faster, recovering 80%+ of lost-in-transit shipments without customer refunds, and maintaining 90%+ customer satisfaction through proactive communication and real-time shipment updates. Experienced with Mirakl, Zendesk, Fluent Commerce, Shippit, Odoo ERP, Magento and Shopify, with strong analytical skills in SQL, Power BI, and Excel to improve operational efficiency, optimize fulfillment workflows, enhance data accuracy, and support data-driven decision-making. Recognized for analytical problem-solving, attention to detail, process improvement, stakeholder management, and delivering exceptional customer experiences in fast-paced, remote environments.

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Versatile customer service, technical support, and marketing professional with hands-on experience in e-commerce, telecommunications, healthcare operations, and B2B lead generation. Skilled in resolving complex customer escalations, troubleshooting connectivity issues, managing billing inquiries, and executing social media outreach. Combines strong communication skills with a background in Marketing Management to deliver exceptional client care, maintain brand presence, and support operational efficiency in fast-paced remote environments. Work Preferences Employment Type: Full-time or Part-time / Contract Work Location: 100% Remote / Virtual Assistant / Work from Home Shift Availability: Flexible across US (EST/PST), UK (GMT), and AU (AEST) time zones Target Roles: Customer Support Specialist, Escalation Lead, Technical Support Agent, Social Media Manager, B2B Lead Generation Specialist Setup & Readiness: Fully equipped home office with dual high-speed internet connections (Converge 100 Mbps primary + 30 Mbps backup), power backup (UPS), noise-cancelling Jabra headset, and high-performance PC setup.

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I am a well-rounded professional with experience in supporting customers, sellers, and delivery partners by addressing inquiries, resolving issues, and ensuring a smooth service experience. Over the years, I have developed strong skills in providing empathetic, accurate, and efficient support while consistently meeting performance goals and service metrics. Beyond customer and partner support, I bring added expertise in employee relations and HR functions, allowing me to strengthen communication, resolve conflicts fairly, and foster collaboration in the workplace.

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I am a Virtual Assistant and Customer Support Specialist with over 3 years of experience in customer service, e-commerce support, technical assistance, procurement, and administrative tasks. I have experience handling customer inquiries, managing emails and schedules, maintaining client records, processing orders, conducting research, and providing technical support. I am proficient in tools such as Canva, Wix, WordPress, Klaviyo, ActiveCampaign, CapCut, and Google Workspace. I am organized, detail-oriented, adaptable, and comfortable working independently in fast-paced environments. I can also accommodate US business hours and am committed to providing reliable support while helping businesses improve their daily operations and customer experience.

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A highly motivated, reliable, and detail-oriented Virtual Assistant and Amazon E-commerce Manager with experience in administrative support, customer service, product research, product listing optimization, order processing, and inventory management. Skilled in managing daily business operations, handling customer inquiries, organizing data, and providing efficient solutions to help businesses grow. KEY SKILLS & EXPERTISE Virtual Assistance & Administrative Support Amazon Seller Central Management Amazon Product Research & Sourcing Product Listing Creation & Optimization Order and Inventory Management Customer Service & Email Management Data Entry & Web Research Competitor Analysis Order Tracking & Processing Google Workspace & Microsoft Office Time Management & Organization Problem-Solving & Multitasking WORK EXPERIENCE Virtual Assistant / Amazon E-commerce Manager Managed daily administrative tasks and business operations. Assisted with Amazon Seller Central account management. Conducted product research and competitor analysis. Created and optimized product listings. Monitored inventory, orders, and product performance. Handled customer inquiries and provided professional support. Managed emails, spreadsheets, and business records. Helped improve workflow, productivity, and customer satisfaction.

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