Golden

PROJECT MANAGER, CUSTOMER, SALES AND ADMINISTRATIVE SUPPORT.

Golden

800/mo
Cape Town, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organised, detail-driven Project Manager, Producer, Customer, Sales and Administrative Support professional with over 15 years of experience coordinating operations, managing client communications, and keeping fast-moving teams on track. Produced content distributed on Amazon Prime, Apple TV, Showmax, and other global platforms including Podcast for B2B clients. Skilled at juggling multiple priorities, maintaining accurate records, and delivering seamless support to executives, founders, ...

Skills & Expertise

AI & Automation

SoraIntermediate
Copy.aiIntermediate
SynthesiaIntermediate
PerplexityIntermediate
DALL-EIntermediate
HeyGenIntermediate
Jasper AIIntermediate
Runway MLIntermediate
VeoIntermediate
Stable DiffusionIntermediate
MidjourneyIntermediate

Customer Success

Design & Creative

E-commerce & Marketplace

eBayExpert
ShopifyExpert
TikTok ShopAdvanced
Amazon FBAIntermediate
MagentoBeginner
GumroadBeginner
WooCommerceBeginner
DropshippingBeginner
WordPressBeginner

Work Experience

PRODUCER | PROJECT MANAGER (REMOTE)

CONTENT ALLIES, COLORADO USA

Apr 2024 - Jun 2026

Job Responsibilities:

• Planned project timelines, prioritized competing deliverables, tracked progress, and proactively resolved production bottlenecks to maintain on-time delivery. • Served as a key client liaison, translating business objectives into high-quality podcast and digital content that supported B2B clients' marketing and growth goals. • Organized project documentation, production assets, SOPs, and communi...

GitHub CopilotPerplexityCreative WritingTechnical WritingEditorial Calendar ManagementScriptwritingContentfulPhone SupportEmail SupportTicket Management

OUTFARM MEDIA WORKS – LUSAKA, ZAMBIA (REMOTE/HYBRID)

CUSTOMER SUCCESS MANAGER

Jan 2017 - Apr 2024

Job Responsibilities:

• Serve as operational backbone for a media services firm, managing end-to-end project coordination, client onboarding, and ongoing account support for a portfolio of B2B clients. • Handle invoicing, payment tracking, and expense reconciliation, ensuring zero billing errors and timely collections. • Maintain meticulous client records and project documentation in CRM and cloud storage, enabling ins...

VeoPerplexityCreative WritingTechnical WritingEmail CopywritingEditorial Calendar ManagementPhone SupportEmail SupportTicket ManagementVideo Support

SALES SUPPORT & ADMINISTRATIVE COORDINATOR

ZAMBIA TELECOMMUNICATIONS COMPANY – LUSAKA, ZAMBIA

Apr 2015 - Jan 2017

Job Responsibilities:

• Provided dedicated administrative and operational support to a high-volume retail sales outlet, ensuring smooth daily operations and compliance with company policies. • Accurately entered customer applications, service orders, and KYC documentation into internal systems—maintaining 100% data integrity during audits. • Prepared daily and weekly sales reports, tracking individual and outlet perfor...

CUSTOMER SALES ASSISTANT

STANDARD CHARTERED BANK ZAMBIA PLC – LUSAKA, ZAMBIA

Aug 2013 - Mar 2015

Job Responsibilities:

• Supported branch operations through accurate data entry, filing, and maintenance of confidential customer files in strict compliance with internal controls. • Assisted with scheduling and preparation for branch sales campaigns, including compiling lead lists, preparing client-facing materials, and tracking campaign metrics. • Logged all customer interactions, inquiries, and complaints in the CRM...

SALES LEAD GENERATOR

ABSA BANK ZAMBIA PLC – LUSAKA, ZAMBIA

Nov 2007 - Jun 2008

Job Responsibilities:

• Provided administrative assistance to sales teams by organizing prospect data, qualifying inbound leads, and routing them to appropriate relationship managers. • Maintained a clean, up-to-date pipeline database, enabling leadership to track lead volume, conversion rates, and team workload. • Prepared meeting materials, printed documentation, and coordinated follow-up communications for client me...

Quick Stats

Age38 years
GenderMale
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

University of CapeTown

2016 - 2019

Bachelor's Degree

The University of Zambia

2008 - 2012