Customer Service RepresentativeCustomer Service Representative
Noreen
$500
per month
($3/hour)
Profile Description
I am a well-rounded professional with experience in supporting customers, sellers, and delivery partners by addressing inquiries, resolving issues, and ensuring a smooth service experience. Over the years, I have developed strong skills in providing empathetic, accurate, and efficient support while consistently meeting performance goals and service metrics. Beyond customer and partner support, I bring added expertise in employee relations and HR functions, allowing me to strengthen communication...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Work Experience
Customer Service Representative
Alorica Philippines
Nov 2019 - Feb 2021
Job Responsibilities:
- Served as the main point of contact for Amazon customers, assisting with orders, payments, returns, and account inquiries. - Delivered accurate and empathetic solutions through phone and chat support. - Resolved issues efficiently while maintaining high customer satisfaction and professionalism. - Guided customers on using Amazon services and policies for a smoother shopping experience. - Consis...
Quick Stats
Certifications
Education
Bachelor's Degree
Batangas State University
2015 - 2019